Cluster Reservations & Revenue Internship September 2026

StudentJob; Amsterdam; On-site; EUR 3,900 - 6,700; Full time

Benefits offered by this job

Employee discount for IHG hotels

Friends & family rates

Access to training opportunities

Free access to hotel gym

Regular staff events

Job summary

A well-known hotel chain located in Amsterdam is seeking an intern to manage bookings and ensure guest satisfaction. The intern will handle inquiries via phone and email, monitor inventory, and support seamless communication across departments. Candidates must have strong organizational skills, a positive attitude, and proficiency in English, along with experience in Microsoft Office. This internship offers valuable experience in a dynamic hotel environment with opportunities for growth.

Qualifications

• Good communication skills in English.
• Strong organizational and multitasking abilities.
• Experience with Microsoft Office (Word, Excel).
• Ervaring met Microsoft Office (Word, Excel).

Responsibilities

• Manage individual bookings across two hotels.
• Monitor inventory and handle reservations and inquiries.
• Ensure guest satisfaction through effective communication.
• Verwerk annuleringen, wijzigingen en no-shows volgens hotelbeleid.
• Deelnemen aan revenue calls en revenue meetings.

Skills

Communication skills

Organizational abilities

Multitasking

Positive attitude

Microsoft Office proficiency

Education

High school diploma

Tools

Microsoft Office

Job description

About us:

Welcome to Crowne Plaza Amsterdam - South and voco® The Hague, two distinct IHG Hotels where you\'ll experience the best of both worlds. At Crowne Plaza Amsterdam - South, business meets comfort in the lively Zuidas district, with 207 rooms, 7 meeting venues, and vibrant spots like De Japanner Zuid and the Manhattan Lounge-Bar. At voco® The Hague, an iconic former bank building has been transformed into a stylish hotel with 204 elegant rooms and a warm, welcoming team. Together, these two hotels offer the perfect place to learn, grow, and connect within the IHG Hotels & Resorts family.

Core responsibilities:

• Manage individual bookings requests for Crowne Plaza Amsterdam South and voco The Hague via phone, email and distribution channels.

• Monitor room inventory and rate availability in coordination with Revenue Management

• Proceed with inquiries handling and reservations as needed.

• Upsell room categories and additional services to maximize revenue per booking.

• Process cancellations, amendments, and no-shows in line with hotel policy.

• Maintain detailed and accurate guest profiles and preferences.

• Ensure compliance with brand standards and reservation procedures.

• Process advance deposits on reservations.

• Join revenue calls and revenue meetings.

Guest Satisfaction:

• Provide clear, accurate, and engaging information about rooms, services, and facilities.

• Respond to guest inquiries promptly and professionally (email response time aligned with brand standards).

Teamwork:

• Ensure seamless communication of special requests to Front Office, Housekeeping, and F&B by Managing PMS (Opera) bookings "update and traces for both properties in a timely manner supporting efficient internal communication and guests experience.

• Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.

• Participating in Site inspections for meeting and events and client facing appointments

Ready to land this internship?

• The internship is part of your school program

• Good communication skills in English

• Strong organizational and multitasking abilities.

• You have a positive, can-do attitude and enjoy collaborating with people.

• Good communication and organizational skills

• Experience with Microsoft Office (Word, Excel)

Benefits of working at voco® The Hague and Crowne Plaza Amsterdam - South:

• Employee discount for all 6000+ IHG hotels worldwide

• Friends & family rates to share with your loved ones

• International career opportunities after graduation

• Be part of the global network of IHG hotels

• Enjoy homemade lunch or dinner options during your working hours

• Access to training, internal growth, and coaching opportunities

• Curious about other departments? We offer cross-training opportunities

• Discount on offered gym membership as well as free access to the hotel gym, as long as guests are not disturbed

• Discount on collective health insurance

• Regular staff events, parties, and departmental outings

• Alleo/CultuurWerkt! account: Enjoy discounts on theatre, cinema, dance, and other cultural activities

• Work with a passionate, ambitious, and international team

• At IHG, we believe in giving you the Room to Belong, Grow, and Make a Difference. Through our myWellbeing program, we support your health, lifestyle, and career development - because we know that when you feel your best, you perform your best.

Salarisomschrijving

In overeenstemming

Dienstverband:

Vaardigheden

• Je beheerst Engels

Opleiding

Middelbare school