ICT workplace support (0.8-1.0 FTE)

Onderwijsregio Hollands Noorden; Zaandam; Remote; EUR 34,000 - 42,000; Part time

Benefits offered by this job

Varied and dynamic job

View to permanent position

CAO VO benefits

Appropriate pay scale

Internal guidance and training

Monthly sports allowance

Job summary

St. Michael College seeks an ICT Workplace Support Assistant (0.8–1.0 FTE) to be the first point of contact at the ICT desk. You will assist students and staff with devices, accounts, and classroom tech, ensuring smooth digital operations throughout the school day.

You’ll handle inquiries by desk, email and phone, and contribute to equipment prep, documentation updates, and inventory checks, while remaining friendly, patient, and firm when needed.

Qualifications

• Completed mbo qualification (level 3 or 4) in ICT.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience with setup/management of workspaces and lending systems; Intune is a plus.

Responsibilities

• Serve as central ICT desk face for students, teachers and staff.
• Assist with classroom tech, accounts, and device lending.
• Prepare equipment, update documentation, check workstations, and manage inventory.

Skills

Customer service

ICT desk

Windows 11

Microsoft 365

Intune knowledge

Lending systems

Education

MBO level 3/4 ICT

Tools

Microsoft Intune

Job description

Are you the service-oriented and action-oriented ICT talent who will strengthen our team? St. Michael College is looking for an enthusiastic, approachable, and proactive ICT Workplace Support Assistant (0.8 – 1.0 FTE).

This is a first temporary appointment with the prospect of a permanent employment contract.

Your role as an ICT workplace support specialist

As an ICT workplace support assistant, you are the central face and the face of the ICT department. Your permanent base is our ICT desk, right in the middle of the school. Here, students, teachers, and support staff come to you daily with a wide range of questionsand problems. In addition, you process the questions that come in by email and phone.

No day at our school is the same:

• Refuses to use a digital whiteboard at the beginning of the lesson? You rush into the classroom and set it up so that the teacher can continue.
• At the desk, you help a student with a stuck laptop or an account problem, and manage the lending of ICT resources.
• You ensure that test rooms are technically ready to host digital exams.

Strong with our target audience: friendly and clear boundaries

You enjoy interacting with high school students. You are patient, approachable, and help students on their way with a smile. But just as importantly: you stand firmly on your own feet. When a student asks very nicely for an exception that is not allowed according to our school rules, you dare to kindly but decisively say ‘no’.

Proactive attitude to work

Is it a bit quiet at the IT desk? You stay at your desk and see for yourself what needs to be done. Whether it’s preparing equipment, updating documentation, checking the workstations, or cleaning the inventory: there’s always something todo at a school, and you’ll handle it independently.

What do we ask?

Training & knowledge

• A completed mbo qualification (level 3 or 4) in the field of ICT.
• Current knowledge of Windows 11 and extensive experience with Microsoft 365.
• Experience with (or knowledge of) the setup and management of workspaces and lending systems. Knowledge ofMicrosoft Intune is a plus.

Competencies & characteristics:

• First point of contact & approachable: You enjoy being the go-to person at the IT desk and are communicative via the desk, the phone and email.
• Targeted and persistent: You can get along well with teenagers and teachers, are patient, but also dare to clearly say ‘no’ when the school rules require it.
• Proactive and independent: You have an active work attitude and don’t wait for work to come to you.
• Stress-resistant & solution-oriented: You remain calm and oversee the situation as a teacher for a full class is standing by and the technique fails.
• Skilled in writing: You can create short, clear user instructions and manuals.
• Flexible: You are occasionally available in the evenings (for example, for an open day or parent evening).

What do we offer?

• A varied and dynamic job at our fun school.
• An appointment with a view to a permanent position.
• Good secondary employment conditions in accordance with the CAO VO.
• You will be placed on an appropriate pay scale, depending on your qualifications and experience.
• Good internal support and training opportunities
• A monthly sports allowance

Contact person: Ms C. Kuster, Deputy Headteacher

Interview sessions take place on Thursday afternoon, October 22, 2026.

Job requirements

What do we ask?

• A completed mbo qualification (level 3 or 4) in the field of ICT.
• Current knowledge of Windows 11 and extensive experience with Microsoft 365.
• Experience with (or knowledge of) the setup and management of workspaces and lending systems. Knowledge ofMicrosoft Intune is a plus.

Competencies & characteristics:

• First point of contact & approachable: You enjoy being the go-to person at the IT desk and are communicative via the desk, the phone and email.
• Targeted and persistent: You can get along well with teenagers and teachers, are patient, but also dare to clearly say ‘no’ when the school rules require it.
• Proactive and independent: You have an active work attitude and don’t wait for work to come to you.
• Stress-resistant & solution-oriented: You remain calm and oversee the situation as a teacher for a full class is standing by and the technique fails.
• Skilled in writing: You can create short, clear user instructions and manuals.
• Flexible: You are occasionally available in the evenings (for example, for an open day or parent evening).

Employment conditions

What do we offer?

• A varied and dynamic job at our fun school.
• An appointment with a view to a permanent position.
• Good secondary employment conditions in accordance with the CAO VO.
• You will be placed on an appropriate pay scale, depending on your qualifications and experience.
• Good internal guidance and training opportunities
• A monthly sports allowance

About St Michael's College

SMC is a vibrant school for high-quality special education that, in an open, safe and caring school climate, challenges young people to develop into conscious and responsible global citizens in a constantly changing society. SMC is an independent havo/vwo school for 1250 pupils and 130 staff members. Pupils are challenged to discover and develop their talents. To increase pupils' motivation, we offer learning routes that match their interests and talents. Our school pays explicit attention to the triple mission of education: qualification, socialisation and personal development. In doing so, we stand for a safe and inclusive school culture.