Human Resources Manager

Norwegian Cruise Line Holdings Ltd.; Amsterdam; On-site; EUR 80,000 - 110,000; Full time

Job summary

Regent Seven Seas Cruises is seeking an experienced Human Resources Manager to oversee the implementation of RSSC training programs, crew policies and service standards, ensuring exceptional guest satisfaction, crew morale, and positive business results.

You will lead, coordinate, and reinforce policies, support senior management onboard, coordinate recognition programs, manage talent data, and maintain crew welfare presence according to approved policy.

Responsibilities

• Leads, coordinates and implements management and crew training.
• Reinforces crew-related policies and procedures.
• Maintains productive partnerships with onboard Senior Management.
• Leads employee recognition programs and service awards.
• Manages talent data and HR administration documents.
• Maintains crew welfare presence and policy compliance.
• Oversees promotions, succession planning, and cross training.
• Coordinates disciplinary warnings and fair hearings onboard.

Job description

The objective of this position is to ensure that the implementation of RSSC training programs, human resource polices, and service standards result in exceptional guest satisfaction, excellent crew morale and welfare, and positive business results.

Responsibility and Authority

In particular, this management position contributes to the operational performance of Regent Seven Seas Cruises by:

Leading, coordinating, and implementing management and crewtraining Supporting managers in the reinforcement of crew relatedpolicies and procedures Maintaining a productive and supportive professionalworking partnershipwith the onboard Senior Management and colleagues at all times Leading and supportingemployee recognition programs andEmployee Service Awards Maintainingdocuments and datarequired for talent management and human resources administration Maintain proper Crew Welfare presence and execution as per approved policy Maintaining operational continuity with a systematic and consistenthandover procedurefor replacement Human Resources Manager

_ Guest Experience _

• Demonstrates genuine concern for guests’ wellbeing at all times

• Pro‑active approach to problem solving

_ Crew Experience / Operational and Administrative _

• Communicates regularly with onboard Management regarding needed crew related issues and any needed training requirement thereby fostering a pro‑active approach

• Supports HODs in the reinforcement of all personnel standards, policies, training as well as any issues, following up as required

• Is out “on the floor” on a daily basis and visible and approachable to managers and crew, also observing service standards and crew whilst at work

• Evaluates and makes recommendations for the modification of Human Resource related policies

• Recommends and implements RSSC policies relating to onboard promotion, succession planning, and cross training, and assists and provides guidance to all HODs in regards to promotions to ensure that they are fair and based on objective performance

• Helps to coordinate all formal disciplinary warnings conducted onboard, regardless of department. Ensuring that all allegations are investigated, that management is well informed of all relevant information/facts and that a fair hearing is conducted to protect the interests and rights of both the Company and the crewmember

• Provides management with employee counseling as required, following up on disciplinary situations, ensuring that any required training is carried out by the relevant person

• Ensures that all crew are evaluated in line with Company’s Performance Review Policy. Assisting and providing guidance to HODs for any performance review issues, as well as reviewing all evaluations prior to being issued to crewmembers (for both RSSC and SSSL)

• To be present at all Do Not Rehire evaluations issued within RSSC and SSSL departments

• Communicates standards of performance to employees

• Organizes the Employee of the Month event as per procedure

• Recommends and implements approved incentive programs for crew (Employee Service Awards)

• Conducts and oversees the completion of TOTC as per policy, arranges for “guest speaker” if needed

• Ensures