HR Support IV – ELR Operations

Medtronic; Heerlen; On-site; EUR 52,000 - 75,000; Full time

Job summary

Medtronic is seeking an ER Operations Coordinator to provide project coordination support for an employee relations team. You will work with managers and HR partners across the Benelux region (Netherlands and Belgium) to coach on entry-level ER issues, maintain case records, and support organizational restructuring activities.

You will collaborate with ER COE, Employment Law, Compliance, and the wider HR community to deliver consistent ER services while guarding confidentiality and exercising

Qualifications

• Bachelor's degree with working experience or High School diploma with 3 years administrative/project coordinator experience.
• Proficient with Microsoft Office and strong process design and improvement skills.
• Working knowledge of Dutch and Belgian government and law, ER procedures & processes.
• Excellent written and verbal communication, organization, and multi-tasking.
• Ability to handle confidential data with discretion.

Responsibilities

• Provides ER COE project coordination and case management support.
• Manages record keeping for terminations, performance improvement, and escalations.
• Executes terminations and provides exit materials to managers.
• Coaches managers on process navigation and approvals.
• Maintains confidentiality and partners with ER Operations and related teams.

Skills

Microsoft Office

Data coordination

Communication skills

Organizational skills

Dutch language

Education

Bachelor's degree or 3 years admin/project coordinator experience

Tools

Workday

HRIS/payroll systems

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

In this role you will provide project coordination support and partnership to a team that works directly with managers and employees to provide advice and coach both parties on entry-level employee relations issues (e.g. attendance), promoting a positive culture within the business, while minimizing risks and maintaining neutrality. The role will independently perform specialized operational-related tasks and will assist in developing processes/procedures. This role requires skill, tact, discretion, and judgment to accomplish objectives. You will work closely with the ER Support (coordinators) and ER Partner teams, Employment Law/Legal, Compliance, broader Human Resources community, and other key stakeholders as applicable, to deliver a fair, consistent ER and/or compliance service. In this role you would support the Benelux region; Netherlands and Belgium primarily. This position will report directly into the EMEA ER Operations leader. The successful candidate is organized, efficient, process oriented and a self-motivated team player. You work well under pressure in a dynamic environment, are tactful, exercises independent judgment and discretion – professional presentation and keep information confidential.

Responsibilities

• Provides ER COE team project coordination and support in effective case management of people related issues such as: ER concerns, disciplinaries, terminations, and investigations, as appropriate
• Manages record keeping for various programs and processes (terminations, performance improvement, escalation and notification, etc.). Errors are highly visible and would normally require significant expenditures (costs and time delays) to resolve.
• Execution of all voluntary and involuntary terminations within scope of support.
• Provides managers with the materials and tools to successfully exit terminating employees.
• Drives manager accountability through coaching and follow through of process and system navigation, ensuring timely completion and approval of all terminations.
• Expert on all parts of the termination process (i.e.: Workday transactions, IT requirements, payroll and policies, and unemployment claims, as applicable to role).
• Communicates with extended partners throughout the process.
• Executes back office and logistical planning and support for Organizational Restructuring and Reduction in Force activities.
• Member of the Data Management team ensuring flawless execution and reporting of personal/confidential information.
• Partners with the extended off boarding teams (IT, Security, TA, AskHR, Finance, Global Mobility, MEAP).
• May be required to partner and work with Unions or Works Council.
• Prepare employee packets, notification letters and Separation Agreement, and Releases.
• Responsible for submitting requests to initiate Outplacement services and other ad hoc requests as needed.
• Answer employee questions on organizational policies and procedures; refer employees to appropriate resources as needed.
• May act as an expert on key processes and programs.
• Maintains strict confidentiality in managing highly confidential human resources information and exercise sound judgment in handling or working with confidential data and situations.

Required Knowledge and Experience

• Bachelor's degree with working experience or High School diploma with 3 years administrative/project coordinator experience
• Proficient with Microsoft Office (MS Excel, Word, Powerpoint, Outlook, etc) and strong skills in program/process design, as well as process improvement skill set.
• Working knowledge of Dutch and Belgian government and Law, experience in Employee & Labour Relations & Employement Law and demonstrated knowledge of ER Procedures & processes.
• Demonstrated excellence in written and verbal communication skills, organizational skills and ability to solve problems and multi-task.
• Provides skilled technical support with minimal direction, which may include data coordination, data analysis, tracking and coding and able to exercise independent judgment and discretion, as well as maintenance of confidentiality.
• Strong skills in program/process design, as well as process improvement skill set.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Czechia: 580,000.00 CZK - 870,000.00 CZK | Netherlands: 44,800.00 EUR - 67,200.00 EUR | Poland: 92,000.00 PLN - 138,000.00 PLN | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.