Customer Care Representative with Dutch language

NLS Medtronic Trading NL BV; Heerlen; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Medtronic in Heerlen, Netherlands, seeks a Customer Care & Order Operations professional to support day-to-day order-to-cash and supply chain activities. You will handle inquiries, disputes, credits and work with sales, pricing and marketing to improve service.

After training, the role offers a hybrid schedule with 2–4 office days, within an 80 km radius of Heerlen. Fluency in Dutch and English is required; French is a plus.

Qualifications

• Dutch and English language fluency required; French is a plus.
• 2+ years of experience in a similar role.
• Ability to build relationships across the matrix organization.

Responsibilities

• Manage all incoming calls and emails to Customer Care shared mailboxes.
• Responsible for issue coordination and resolution, identifying business opportunities and/or service improvements.
• Demonstrate proactive communication skills and follow up with our customers in a highly customer-focused manner.
• Provide a professional level of support to our customers, the back office, and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies.
• Understand how our Operating Models/healthcare impacts Customer Care and work with BU on new initiatives.
• Coordinate and implement changes from OTC strategies.
• Drive continuous Improvement, while sustaining standardization.
• Work close with the Business and follow the processes, alerting with early detection of process/systems failures that affect customers, providing corrective actions required and suggesting solutions.

Skills

Dutch & English language proficiency

Customer relationship building

Team player

Tools

SAP (R/3, FSCM, BW)

GSR

Vendavo

CRM

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Working in CCOO (Customer Care & Order Operations) means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). In short, this means that when joining Customer Care & Order Operations you will get a unique opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.

We offer you a position where you offer day-to-day support in Medtronic's Order-To-Cash processes (orders, disputes & credits, inquiries, returns, monitoring) as well as Supply Chain processes through analytical and operational support.

We are looking for candidates that live within a maximum 80km radius of our Medtronic office in Heerlen, the Netherlands.

After your fulltime training period at the office, you will have the opportunity to work in a hybrid model; depending on the country you live, the office based work will vary between 2 to 4 days, the other days you will work out of your home office.

As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours.

Please note that for this position, relocation support is not provided.

Responsibilities

• Manage all incoming calls and incoming emails to Customer Care shared mailboxes.
• Responsible for issue coordination and resolution, identifying business opportunities and/or service improvements.
• Demonstrate proactive communication skills and follow up with our customers in a highly customer-focused manner.
• Provide a professional level of support to our customers, the back office, and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies.
• Understand how our Operating Models/healthcare impacts Customer Care and work with BU on new initiatives.
• Coordinate and implement changes from OTC strategies.
• Drive continuous Improvement, while sustaining standardization.
• Work close with the Business and follow the processes, alerting with early detection of process/systems failures that affect customers, providing corrective actions required and suggesting solutions.

Required Knowledge and Experience

• Excellent spoken & written Dutch and English, French is a nice-to-have.
• 2+ years of experience in a similar role.
• Demonstrated facility to build customer relationships and liaisons across the matrix network.
• Team player.
• System minded: MS package / SAP (R/3, FSCM, BW) / GSR / Vendavo / CRM.
• Physical Job Requirements.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 40,000.00 EUR - 60,000.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning.

Equality, Diversity & Inclusion

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.