Hotel Operations Lead — Remote‑Friendly & Flexible Hours

Numa; Amsterdam; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Geographic flexibility

Team events and retreats

Remote options & flexible hours

We want you to understand our product…

Agile work environment with flat hiera

Work from home equipment

Job summary

numa in Amsterdam seeks a motivated hospitality enthusiast to join our Operations Team. Reporting to the Hotel Operations Manager, you will work onsite, behind the scenes, ensuring our properties are in top condition for guests.

You will conduct routine room inspections, coordinate with Guest Experience to address complaints, supervise housekeeping, monitor inventory with suppliers, liaise with maintenance, troubleshoot issues, and support pre- and post-opening of new hospitality units.

Qualifications

• Structured approach and high ownership.
• Eye for detail and ability to take responsibility.
• Ability to multitask and keep an overview in a fast-paced work environment.
• Hands-on mentality.
• Fluent in Dutch is a nice to have.
• Fluent in English.
• Previous experience in the hospitality industry (preferably housekeeping, front office, guest relations, or operations-related).
• Engaging personality and team spirit.

Responsibilities

• Conduct routine inspections of the rooms to ensure they are clean and fully stocked, and take immediate actions to correct any deficiencies.
• Collaborate with our Guest Experience team to track and address any complaints from guests.
• Supervise the overall activities of our housekeeping staff to maintain high standards of cleanliness.
• Keep an eye on inventory levels so as to coordinate the delivery process of our external suppliers.
• Remain in close contact with our building maintenance staff to coordinate the fixing of any technical issues that may occur.
• Have an overview of all things happening at the property and troubleshoot any issues arising while keeping a cool head.
• Have a unique opportunity to assist us with the pre- & post-opening of any new hospitality units as the need arises.

Skills

Fluent in English

Basic knowledge of Dutch

Engaging personality

Team spirit

Job description

numa in Amsterdam seeks a motivated hospitality enthusiast to join our Operations Team. Reporting to the Hotel Operations Manager, you will work onsite, behind the scenes, ensuring our properties are in top condition for guests.

You will conduct routine room inspections, coordinate with Guest Experience to address complaints, supervise housekeeping, monitor inventory with suppliers, liaise with maintenance, troubleshoot issues, and support pre- and post-opening of new hospitality units.