Help Desk Support Analyst

Infotree Global Solutions; Amsterdam; On-site; EUR 50,000 - 70,000; Part time

Job summary

A leading IT solutions provider is seeking a ServiceDesk Support Specialist for a contract position in Amsterdam. This is a key technical role providing IT support for local and remote colleagues. The ideal candidate will have over 5 years of experience and skills in Windows 11, macOS, and AI-driven troubleshooting tools. Responsibilities include managing user accounts and providing hardware support, with a focus on building productive relationships with users. If you're proactive and enjoy problem-solving in a fast-paced environment, we encourage you to apply.

Qualifications

• 5+ years of experience in IT support.
• Hands-on experience with Windows 11 and macOS.
• Knowledge of basic networking and system imaging.

Responsibilities

• Provide comprehensive IT support across various platforms.
• Manage individual workflow effectively.
• Develop and maintain relationships with users.

Skills

Service-oriented mentality

Excellent communication skills

Problem-solving skills

Experience with Windows 11

Experience with macOS

Familiarity with Google Suite

Knowledge of Microsoft Active Directory

Tools

MS Remote Desktop

Zoom

AI-driven tools (e.g., Copilot, Gemini)

Job description

Senior Recruitment Consultant at Infotree Global Solutions

Looking for candidates for the short term contract position of ServiceDesk Support Specialist based in Amsterdam.

Your Impact

As a member of our IT Desktop Support Team, you will be a key technical resource for our local and remote colleagues. You will leverage your multitasking abilities and expert communication skills to provide exceptional support, resolving a wide range of computer hardware and software issues. We are looking for an analytical and agile thrives in a fast‑paced, evolving environment and is dedicated to delivering timely and effective solutions.

Responsibilities

• Provide comprehensive IT support for all aspects of user account setup, system maintenance, software patching, antivirus management, and system imaging.
• Perform break/fix support for both PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and other IT hardware.
• Manage your individual workflow and ticket queue effectively using our IT ticketing system.
• Follow standard operating procedures (SOPs) and escalate complex issues to senior staff when necessary.
• Support mobile users on both iOS and Android platforms.
• Develop and maintain productive, professional relationships with all users, including executive staff.

Your Experience

• A strong service‑oriented mentality, with excellent communication, interpersonal, and collaboration skills.
• +5 years of experience.
• Recent hands‑on technical experience with Windows 11, macOS, Google Suite, and Microsoft Active Directory.
• Experience with system imaging, VPN, basic networking, and network connectivity, including 802.11x.
• Demonstrated knowledge of PC and Apple hardware, as well as mobile devices (iOS/Android).
• Recent experience using remote access tools such as MS Remote Desktop and Zoom to support a remote workforce.
• Proficiency in using AI‑driven tools (e.g., Copilot, Gemini) for both reactive troubleshooting and proactive automation. This includes querying AI assistants to rapidly generate solutions and scripts, as well as applying AI to automate routine processes like user onboarding and patching.

If interested, please get in touch with me on LinkedIn or drop an email with your recent CV at [e-mail] and I’ll get back to you at the earliest.

Best Regards

Usha

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Customer Service and Information Technology
• Industries: Information Services