Head of product

Harnham; Amsterdam; Hybrid; EUR 130,000 - 145,000; Full time

Benefits offered by this job

Salary €130,000–€145,000

Bonus

Benefits package

Flexible working

Senior leadership exposure

Job summary

Harnham is seeking a Head of Product, Marketplace Experience to define the strategic vision for the core marketplace journey. You will own end-to-end experiences across buying, selling, discovery, and transactions, partnering with engineering, design, data, and commercial teams.

You will lead and develop a high-performing product organization, drive AI-enabled improvements, and monitor key health metrics like engagement and trust.

Qualifications

• Experience leading marketplace, ecommerce, or platform products.
• Ability to own and translate strategy into measurable outcomes.
• Strong cross-functional collaboration with senior stakeholders.
• Data-driven mindset with focus on customer outcomes.

Responsibilities

• Define long-term product vision for the marketplace experience.
• Lead and develop a high-performing product team.
• Own the roadmap for search, discovery, listings, seller tooling, and transactions.
• Establish governance and product principles for shared experiences.
• Partner with Engineering, Design, Data Science, Analytics, Commercial, and Operations.
• Leverage customer insights and experiments to inform decisions.
• Drive AI-enabled improvements to buyer/seller experiences.
• Monitor engagement, trust, conversion, and satisfaction.
• Identify market trends and opportunities to strengthen competitive advantage.

Skills

Marketplace leadership

Product strategy

Stakeholder mgmt

Data-driven decisions

AI/ML familiarity

Team leadership

Job description

This is a rare opportunity to define the future of a large-scale digital marketplace used by millions of buyers and sellers. As Head of Product, Marketplace Experience, you will own the strategic vision for the end-to-end marketplace journey, leading a critical product domain that sits at the heart of customer experience, engagement, and growth.

The Company

They are a leading consumer technology business operating a high-traffic online platform that connects buyers and sellers at scale. With a strong product-led culture and significant investment in technology, data, and AI, they are focused on creating seamless experiences that drive value for customers and commercial partners alike.

The organisation is entering an exciting phase of product innovation, providing the opportunity to shape strategy, influence senior stakeholders, and deliver meaningful customer impact across multiple product areas.

The Role

As Head of Product, Marketplace Experience, you will be responsible for defining and executing the product strategy for the core marketplace experience across buying, selling, discovery, and transactional journeys.

You will:

• Define the long-term product vision and strategy for the marketplace experience domain.
• Lead and develop a team of Product Managers, creating a high-performing and customer-focused product organisation.
• Own the roadmap for key platform experiences including search, discovery, listing journeys, seller tooling, and transaction flows.
• Establish product principles and governance to ensure consistency and quality across shared customer experiences.
• Partner closely with Engineering, Design, Data Science, Analytics, Commercial, and Operations leaders to drive business outcomes.
• Use customer insight, experimentation, and data to inform strategic product decisions.
• Drive innovation through AI and machine learning to enhance both buyer and seller experiences.
• Monitor marketplace health metrics including engagement, trust, conversion, and customer satisfaction.
• Identify emerging customer needs, market trends, and opportunities to strengthen competitive advantage.

Your Skills & Experience

• Strong product leadership experience within a marketplace, e-commerce, consumer technology, or platform business.
• Experience owning complex customer journeys that span multiple teams, products, or business units.
• Deep understanding of buyer and seller experiences, marketplace ecosystems, and digital platform strategy.
• Demonstrated success building and leading high-performing product teams.
• Strong stakeholder management skills with the ability to influence senior leadership and cross-functional partners.
• Experience developing product strategy and translating it into measurable business impact.
• Data-driven approach to decision-making with a focus on customer outcomes.
• Knowledge of AI, machine learning, personalisation, search, or recommendation products.
• Excellent communication skills and the ability to align teams around a clear product vision.

What They Offer

• Salary of €130,000 - €145,000 depending on experience.
• Competitive bonus and comprehensive benefits package.
• The opportunity to lead a business-critical product domain with significant strategic visibility.
• A highly collaborative, product-led environment with strong investment in technology and innovation.
• Clear progression opportunities and exposure to senior leadership.
• Flexible working arrangements and a supportive culture.