Head of First‑Line Operations & Risk (KYC/AML)

Verifone; Amsterdam; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

Verifone seeks a senior Operational Risk Leader to shape first-line risk management across four entities within its global payments ecosystem. You will drive onboarding, KYC, CDD/KYB, and AML monitoring while advancing automation and regulatory compliance.

Hybrid work is considered; office proximity in the EU may be explored. You will report to senior leadership and collaborate with risk, product, and finance teams.

Qualifications

• 5+ years in payments/fintech operations, risk or financial crime with first-line leadership.
• Deep hands-on knowledge of merchant onboarding, KYC, CDD, KYB, re-underwriting, fraud monitoring and AML monitoring.
• Understanding of corporate structures and foreign ownership models.
• Proven experience automating onboarding and monitoring with efficiency gains.
• Experience with regulated payment services & acquiring.
• Proficiency with KYC/AML systems and sanctions/watchlist databases.
• Knowledge of EU regulations.
• Experience in client contact and managing client relationships.
• Strong analytical skills and attention to detail.
• Ability to lead independently and collaboratively; present to regulators and leadership.

Responsibilities

• Manage 1st line activities across four Verifone entities including onboarding, re-underwriting, fraud and AML monitoring.
• Set a consistent 1st line operating model, standards and performance expectations.
• Own KPIs, SLAs and quality metrics; manage case volumes and backlogs within risk appetite.
• Lead gaps remediation across onboarding, re-underwriting, fraud and AML processes.
• Define automation roadmap to reduce manual effort and scale operations.
• Collaborate with Product teams to ship superior KYC experiences.
• Provide reporting to CFO, senior leadership and risk committees.
• Lead multi-team, multi-jurisdiction operations.

Skills

Payments/Fintech ops

KYC/CDD/KYB

Fraud monitoring

AML monitoring

Regulatory knowledge

Leadership

Automation

Vendor management

Tools

KYC systems

AML tools

Sanctions databases

Job description

Verifone seeks a senior Operational Risk Leader to shape first-line risk management across four entities within its global payments ecosystem. You will drive onboarding, KYC, CDD/KYB, and AML monitoring while advancing automation and regulatory compliance.

Hybrid work is considered; office proximity in the EU may be explored. You will report to senior leadership and collaborate with risk, product, and finance teams.