Head of FCC Advisory & Control and Escalations

ING; Amsterdam; Hybrid; EUR 180,000 - 250,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

13th month salary

8% Holiday payment

25-28 vacation days

Job summary

ING NL is seeking Head of FCC Advisory & Control and Escalations to lead a 44-FTE second-line function spanning Retail and Wholesale Banking in the Netherlands, shaping governance, guiding high‑impact decisions and using data, analytics and technology to strengthen financial crime risk management.

As a senior FCC leader, you unite regulatory, risk and business expertise to protect the financial system while enabling responsible growth, influencing strategy and governance forums and collaborating

Qualifications

• 15+ years in FCC, compliance, risk management or related regulated environment.
• Proven ability to lead and transform through senior stakeholder engagement.
• Extensive AML, KYC/CDD and sanctions knowledge across Retail and Wholesale Banking.
• Experience applying data, analytics or AI/ML to improve decision making.

Responsibilities

• Lead and develop a 44-FTE function spanning three FCC teams.
• Define strategic direction of second-line governance in line with global FCC framework.
• Drive transformation using data, analytics, and AI to strengthen decision making.
• Advise senior leadership and Head of FCC on regulatory positioning.
• Oversee high-impact KYC/MLRO escalations and ensure defensible outcomes.
• Represent FCC NL in senior management discussions and governance forums.
• Translate complex regulatory expectations into actionable governance and decision-making guidance.

Skills

Lead and inspire teams

Data/AI/ML in risk

Stakeholder management

AML/KYC/CDD and sanctions expertise

Regulatory governance translation

Strategic leadership

Education

ACAMS certification

Advanced degree in relevant field

Job description

This is a role where your decisions carry real weight. As Head of FCC Advisory & Control and Escalations, you lead a 44-FTE second-line function spanning Retail and Wholesale Banking in the Netherlands. You shape FCC governance, steer complex and high-impact decisions, and help transform how ING uses data, analytics and technology to strengthen financial crime risk management. As a senior Financial Crime Compliance (FCC) leader, you bring together regulatory, risk and business expertise to protect the integrity of the financial system while enabling responsible growth. You will have the opportunity to help shape the future direction of FCC NL as risks, regulation and technology continue to evolve.

The team

You lead FCC NL Advisory & Control and Escalations, a key pillar of ING's second line of defence in the Netherlands. The function comprises three specialised teams focused on advisory and control, monitoring and oversight, and decision-making on complex escalations across Retail and Wholesale Banking. You work in a high-stakes, high-visibility environment with senior stakeholders across FCC Intelligence & Investigations, Group FCC, Legal and first-line leadership. Together, you ensure that ING meets regulatory expectations, manages financial crime risks appropriately and continues to develop its FCC approach. The culture combines constructive challenge with strong collaboration. Critical thinking, integrity, practical delivery and innovation are central to how we work and lead.

Roles and responsibilities

You provide strategic leadership and are a key voice in shaping FCC NL. You lead through others while actively steering complex decisions, transformation and governance.

• Lead and develop a 44-FTE function comprising three FCC teams responsible for functional oversight and escalations within ING Retail NL and Wholesale Banking NL.
• Create a high-performing environment with strong ownership, accountability, integrity and collaboration.
• Define and drive the strategic direction of second-line governance, aligned with ING’s global FCC framework and the needs of ING NL.
• Drive practical transformation to keep FCC fit for purpose and continuously improve how the function operates, using data, analytics, new technologies and AI to strengthen decision‑making, improve oversight effectiveness and increase efficiency.
• Advise senior leadership and the Head of FCC on critical decisions and regulatory positioning.
• Represent FCC NL in senior management discussions and navigate the interaction between ING NL, Group FCC and other Group stakeholders, particularly for Wholesale Banking.
• Oversee high‑impact KYC‑related MLRO escalations, ensuring consistent, defensible and risk‑based outcomes.
• Challenge the first line of defence on compliance risks, controls and change initiatives at a strategic level.
• Drive integrated financial crime risk assessments across Retail and Wholesale Banking.
• Translate complex regulatory expectations into clear, actionable frameworks and guidance in collaboration with Group FCC and other stakeholders.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself. If you meet the essential requirements, we encourage you to apply even if you do not meet every preferred criterion. We welcome different perspectives and career paths.

Essential experience and capabilities

• 15+ years in FCC, compliance, risk management or a related regulated environment, including substantial senior leadership experience.
• Proven ability to lead and inspire multiple teams through transformation, build ownership and accountability, and deliver strategic improvement.
• Experience applying data, analytics, AI/ML or other new technologies, for example in transaction monitoring, screening, risk assessment or oversight.
• Strong senior stakeholder management and communication skills, including the ability to provide constructive challenge, influence decisions and represent FCC NL in governance forums.
• In-depth AML, KYC/CDD and sanctions expertise across Retail and Wholesale Banking, with substantial Wholesale Banking experience and strong knowledge of second‑line responsibilities.
• Sound, risk-based judgement in complex, high‑impact situations.
• Experience translating regulation into practical governance, controls and decision‑making guidance.
• Experience navigating complex organisations with local and global stakeholders.

Preferred

• Strong understanding of local and Group dynamics and collaboration.
• Experience engaging directly with regulators, auditors or other supervisory stakeholders.
• Familiarity with FCC tooling and systems supporting screening, monitoring and case management.
• Relevant professional or academic qualifications and certifications, such as ACAMS.

Rewards and benefits

We want to make sure that it's possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you. We're a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we're more than just a workplace – we're a community of innovators, problem-solvers, and forward‑thinkers, dedicated to making a real impact. Whether you're just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application.