Head of FCC Advisory & Control and Escalations

ING Bank Personeel; Amsterdam; On-site; EUR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

Hybrid work option

Job summary

ING Bank Personeel in the Netherlands seeks a Head of FCC Advisory & Control and Escalations to lead a 44-FTE second-line function spanning Retail and Wholesale Banking. You shape governance, steer high-impact decisions and drive how data, analytics and technology strengthen financial crime risk management.

As a senior FCC leader, you unite regulatory, risk and business expertise to protect the financial system while enabling responsible growth.

Qualifications

• 15+ years in FCC, compliance, risk management or related regulated environment.

Responsibilities

• You provide strategic leadership and are a key voice in shaping FCC NL governance and escalation processes.

Skills

Strategic leadership

Stakeholder management

Data analytics / AI awareness

Regulatory governance

KYC/AML expertise

Change management

Risk assessment

Education

Advanced degree in finance, law, or related field

Tools

KYC screening systems

Case management platforms

Regulatory reporting tools

Job description

This is a role where your decisions carry real weight. As Head of FCC Advisory & Control and Escalations, you lead a 44-FTE second-line function spanning Retail and Wholesale Banking in the Netherlands. You shape FCC governance, steer complex and high-impact decisions, and help transform how ING uses data, analytics and technology to strengthen financial crime risk management. As a senior Financial Crime Compliance (FCC) leader, you bring together regulatory, risk and business expertise to protect the integrity of the financial system while enabling responsible growth. You will have the opportunity to help shape the future direction of FCC NL as risks, regulation and technology continue to evolve.

The team

You lead FCC NL Advisory & Control and Escalations, a key pillar of ING's second line of defence in the Netherlands. The function comprises three specialised teams focused on advisory and control, monitoring and oversight, and decision-making on complex escalations across Retail and Wholesale Banking. You work in a high-stakes, high-visibility environment with senior stakeholders across FCC Intelligence & Investigations, Group FCC, Legal and first-line leadership. Together, you ensure that ING meets regulatory expectations, manages financial crime risks appropriately and continues to develop its FCC approach. The culture combines constructive challenge with strong collaboration. Critical thinking, integrity, practical delivery and innovation are central to how we work and lead.

Roles and responsibilities

• You provide strategic leadership and are a key voice in shaping FCC NL. You lead through others while actively steering complex decisions, transformation and governance.
• Lead and develop a 44-FTE function comprising three FCC teams responsible for functional oversight and escalations within ING Retail NL and Wholesale Banking NL.
• Create a high-performing environment with strong ownership, accountability, integrity and collaboration.
• Define and drive the strategic direction of second-line governance, aligned with ING's global FCC framework and the needs of ING NL.
• Drive practical transformation to keep FCC fit for purpose and continuously improve how the function operates, using data, analytics, new technologies and AI to strengthen decision-making, improve oversight effectiveness and increase efficiency.
• Advise senior leadership and the Head of FCC on critical decisions and regulatory positioning.
• Represent FCC NL in senior management discussions and navigate the interaction between ING NL, Group FCC and other Group stakeholders, particularly for Wholesale Banking.
• Oversee high-impact KYC-related MLRO escalations, ensuring consistent, defensible and risk-based outcomes.
• Challenge the first line of defence on compliance risks, controls and change initiatives at a strategic level.
• Drive integrated financial crime risk assessments across Retail and Wholesale Banking.
• Translate complex regulatory expectations into clear, actionable frameworks and guidance in collaboration with Group FCC and other stakeholders.

Essential experience and capabilities

• 15+ years in FCC, compliance, risk management or a related regulated environment, including substantial senior leadership experience.
• Proven ability to lead and inspire multiple teams through transformation, build ownership and accountability, and deliver strategic improvement.
• Experience applying data, analytics, AI/ML or other new technologies, for example in transaction monitoring, screening, risk assessment or oversight.
• Strong senior stakeholder management and communication skills, including the ability to provide constructive challenge, influence decisions and represent FCC NL in governance forums.
• In-depth AML, KYC/CDD and sanctions expertise across Retail and Wholesale Banking, with substantial Wholesale Banking experience and strong knowledge of second-line responsibilities.
• Sound, risk-based judgement in complex, high-impact situations.
• Experience translating regulation into practical governance, controls and decision‑making guidance.
• Experience navigating complex organisations with local and global stakeholders.

Preferred

• Strong understanding of local and Group dynamics and collaboration.
• Experience engaging directly with regulators, auditors or other supervisory stakeholders.
• Familiarity with FCC tooling and systems supporting screening, monitoring and case management.
• Relevant professional or academic qualifications and certifications, such as ACAMS.

Rewards and benefits

We want to make sure that it's possible for you to strike the right balance