Head of BOS Program Office Europe

Ericsson; Sint Maarten; On-site; EUR 90,000 - 120,000; Full time

Job summary

A leading telecom company is seeking a Head of Program Management Europe within its Business and Operations Systems division. This role will lead project management practices, ensuring delivery and value maximization. The ideal candidate will have over 12 years in Telecom/Systems Integration, strong leadership background, and relevant certifications. This position offers opportunities for strategic influence and is based in North Holland, Netherlands.

Qualifications

• 12+ years of experience in Telecom/Systems Integration and Operations.
• Strong People Manager with a track record of leading senior team members.
• Proven experience in managing senior teams across distributed environments.

Responsibilities

• Lead BOS Delivery Fulfillment practice across Europe.
• Manage Program Directors and Project Managers effectively.
• Accountable for delivery of services in scope, cost, quality, and time.

Skills

Telecom/Systems Integration

Project Management

Leadership

Agile Methodologies

Consultative Skills

Strategic Thinking

Digital Transformation

Communication Skills

Education

University degree in ICT/Engineering

Graduate degree (MBA) (plus)

Tools

SDLC Methodologies

PMP Certification

JS8 Program Director GIAP Certification

Job description

Ericsson Sint Maarten, North Holland, Netherlands

Head of BOS Program Office Europe at Ericsson

Ericsson is looking for a Head of Program Management Europe within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role responsible within BOS Program Office. This role is responsible for establishing strong project management practices in pre‑sales and delivery, ensuring solution deliverability, process adherence, realizing financial commitments and realizing customer value.

What You Will Do

• Lead BOS Delivery Fulfillment practice across Europe cluster, managing Program Directors (PD) and Project Managers (CPM).
• Senior People Manager of own unit and a senior Leader across matrixed organization to all PDs/CPMs and Contract Fulfillment Responsible (CFR).
• Closely Partners with Global Delivery program office.
• Set Individual Performance and Development goals for members with regular check‑ins.
• Responsible for team dimensioning; and Cost Center Responsible to deliver over‑Absorption target and required Utilization/Billability.
• Accountable for the delivery of Services (scope, cost, quality, and time).
• Responsible for competence management and upskilling of their community to serve business needs.
• Define and drive SI and ADM Execution adherence model with Service Delivery Tools, Process & Methods.
• Accountable for overall resource forecasting and planning; and achieving right‑shoring targets.
• Accountable Services Financial Planning, Forecasting, and Landing with partnership with BOS CU Delivery and CSS CUs.
• Drive a Knowledge Sharing and Asset building culture across CPM/CFR community.
• Drive Live Node Activity (LNA) Adherence in CPM community.
• Instill a culture for add on sales and customer value maximization.
• A champion for Compliance and the application of the Detailed Application Guidelines.
• Services Profitability Improvement focus through cost control, change management, quality adherence, and Automation.
• Revenue realization based on committed timelines and in line with financial forecasts.
• Works closely with the BOS CU Delivery Units to drive BOS Services Delivery.
• Single Point of Accountability/Escalation for SL BOS service delivery issues.
• Accountable to review and sign‑off on Solution Responsible and Fulfilment responsible artifacts during Pre‑sales.

What You Will Bring

• 12+ years of experience in Telecom/Systems Integration, ADM and Operations driving sophisticated programs and operations with a strong delivery track record.
• University degree in ICT/Engineering. Graduate degree such as an MBA is a plus.
• Strong People Manager track record leading Senior Team members and leaders.
• Proven leadership experience, managing senior teams and leaders across matrixed, multicultural, and geographically distributed environments.
• Demonstrated experience leading cross‑functional highly matrixed and globally distributed teams.
• Mandatory certifications: PMP and JS8 Program Director GIAP certification.
• In depth knowledge of different SDLC methodologies including Agile and waterfall approaches.
• In depth knowledge and experience in project management and governance frameworks.
• Expert level in Digital Transformation for OSS/BSS and surrounding Domains.
• Strong consultative, presentation, and communication skills.
• Proven track record to deliver results within a time sensitive and high‑pressure environment.
• Strong experience in organizational and program‑level governance.
• Fluent in English; additional languages are a plus.

Ericsson is proud to be an Equal Opportunity Employer. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.