Guest Technology Product Owner — Smart Stays

Roompot Vakanties; Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Bonus scheme

27 vacation days

Home-working allowance

Travel reimbursement

Pension fund

Training and development

Parental/maternity leave

Staff discounts

Travel insurance

Job summary

Landal is seeking a Product Owner for Guest Technology to lead the evolution of guest-facing digital and on-site platforms, from mobile apps to smart room features, ensuring a seamless guest journey across properties.

You will define the product vision and roadmap, work with PMS/POS/CRM teams, mentor analysts, and drive delivery with Agile methods while safeguarding security and GDPR compliance. Hybrid work options with on-site collaboration and a strong focus on guest experience.

Qualifications

• 6–8 years of experience as a Product Owner, Digital Product Manager, or Application Owner in hospitality.
• Proven track record managing guest-facing technologies (mobile apps, self-service kiosks, digital key access, Wi‑Fi, loyalty, or smart room platforms).
• Familiarity with hospitality ecosystems and integrations with PMS, POS, and CRM systems.
• Experience leading Business Analysts and coordinating across multiple technology domains.
• Fluent in English; Dutch or German proficiency is advantageous.

Responsibilities

• Own the vision, strategy, and roadmap for all guest-facing technology platforms across Landal’s properties.
• Manage the product lifecycle—from ideation and implementation through to optimisation, renewal, or replacement.
• Align guest technology innovation with Landal’s strategic goals for guest experience, digital transformation, and operational efficiency.
• Ensure all guest technology products integrate seamlessly with PMS, POS, CRM, and Digital Commerce systems.
• Define product KPIs around guest satisfaction (NPS), usage adoption, reliability, and ROI.

Job description

Landal is seeking a Product Owner for Guest Technology to lead the evolution of guest-facing digital and on-site platforms, from mobile apps to smart room features, ensuring a seamless guest journey across properties.

You will define the product vision and roadmap, work with PMS/POS/CRM teams, mentor analysts, and drive delivery with Agile methods while safeguarding security and GDPR compliance. Hybrid work options with on-site collaboration and a strong focus on guest experience.