Guest Services Manager

Staycity Group; Amsterdam; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Flexible working patterns

Discounted rates for overnight stays

Refer and earn scheme - up to €550

Education Support

Volunteer days: 2 paid days

Employee Assistance Program (EAP)

Job summary

Wilde is expanding across Europe and seeks a Guest Services Manager to join our team in Amsterdam. You will work with Guest Services Hosts across lobby, reception and F&B spaces in a hands-on, guest-focused role and help create the Wilde experience.

We value passion for hospitality, flexibility, and the ability to move between reception, restaurant, terrace and bar tasks with ease. Mid-September 2026 start in Amsterdam.

Qualifications

• 2+ years in a similar guest-facing role within hospitality.
• Knowledge of Front Office operations and guest services.
• F&B and bar experience is preferred.
• Dedicated to delivering exceptional guest experiences.

Responsibilities

• Greet guests, check-in, and provide concierge-style support across lobby and F&B spaces.
• Coordinate reception, restaurant, terrace and bar operations for a seamless guest journey.
• Deliver outstanding guest experiences and resolve issues promptly.
• Lead by example and support the team across shifts and areas.

Skills

Front Office

Guest Services

Communication

Team Leadership

Job description

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

And now, we’re getting ready for our next new opening - and we’re looking for brilliant team members to join us from mid-September 2026 onwards.

We are on the search for our next Guest Services Manager to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and F&B spaces. This is a truly hands-on, guest-facing role where no two moments are the same - from welcoming guests and managing reception operations, to serving food and drinks in our restaurant and terrace, preparing coffees, and creating a great atmosphere at the bar. You’ll be just as comfortable checking a guest in as you are pulling an espresso, serving a cocktail or making sure a table is beautifully presented.

Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we're not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Benefits

• Flexible working patterns
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme - earn up to £/€550
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have

• 2+ years experience in a similar role, ideally within the lifestyle hotel or hospitality sector is required
• Knowledge of Front Office operations
• Previous F&B, bar, coffee or restaurant experience is preferred
• A genuine passion for hospitality and creating great guest experiences across both Front Office and F&B
• A hands-on, flexible approach and the confidence to move seamlessly between reception, restaurant, terrace and bar operations

What you can do for us

• Endless Opportunities in One Space: Whether you're welcoming guests at reception, serving food on the terrace, preparing coffees, pouring drinks at the bar or crafting the perfect cocktail, you'll thrive in our dynamic lobby, restaurant, bar and host stand. You'll be hands-on across the operation, making sure every guest receives the same warm, energetic Wilde experience wherever they interact with us. It's about maintaining a fun, fresh, and fast-paced environment while communicating with multiple departments and delivering excellent service.
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair - become the face of Wilde and represent us with pride. Whether you're checking someone in, recommending a drink, serving a dish or chatting with a guest over coffee, every interaction is an opportunity to bring the Wilde personality to life.
• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors. Build genuine connections with guests whether they are staying with us, enjoying a meal, grabbing a coffee or relaxing with a drink on the terrace.
• Stay Driven, Stay Motivated: Strive for excellence every day - set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home. Carry this same level of care through every part of the guest journey, from check-in and concierge-style support to food and drink service.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalized, thoughtful service that leaves a lasting impression. Know when a guest needs a recommendation for dinner, another coffee, a favorite drink or simply a friendly conversation.
• Set the Mood: You're responsible for creating the perfect atmosphere - whether adjusting the lighting, lifting the volume, ensuring the music is right, keeping the bar and restaurant looking their best, or making sure everything is pristine. You understand that the little details matter.
• Master Every Shift: Whether you're opening, swinging, or closing, you're in control - keeping operations seamless and collaborating with your team to ensure nothing is overlooked. This includes managing reception and F&B operations, supporting food and drink service, maintaining excellent standards of cleanliness and presentation, and ensuring health & safety and complaints management are always handled with confidence.
• Be Hands-On: No task is beneath you. You'll lead by example and be ready to jump in wherever the team needs you - whether that means helping at reception, serving guests in the restaurant or terrace, preparing coffees, supporting the bar, clearing tables or helping the team get ready for the next shift.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contributing to our collective mission.