Guest Services Host

Staycity Group; Amsterdam; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working patterns

Discounted rates for overnight stays

Refer and earn scheme - up to €550

Education Support

Volunteer days: 2 paid days

Employee Assistance Program (EAP)

Job summary

Wilde in Amsterdam is seeking a Guest Services Host to work across our lobby, reception and F&B spaces. This hands-on role welcomes guests, supports reception, serves in the restaurant and terrace, and helps with coffee and bar service.

Full training will be provided; you should be curious, energetic and passionate about people. The Wilde team values inclusivity and a warm, welcoming guest experience.

Qualifications

• Prior experience in a similar role is helpful, but full training will be provided.
• A genuine passion for hospitality and creating great guest experiences.
• The flexibility to move seamlessly between reception, restaurant, terrace and bar operations.
• The confidence and willingness to learn new skills.

Responsibilities

• Welcoming guests at reception, supporting them at reception, restaurant and terrace service.
• Serving food and drinks in restaurant and terrace, preparing coffees, supporting the bar.
• Be the face of Wilde, representing the brand with enthusiasm and pride.

Skills

Hospitality passion

Guest service

Flexible to multiple roles

Energetic & hands-on

Willingness to learn

Tools

Front desk systems

Coffee preparation

Bar operations

Job description

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

And now, we're getting ready for our next new opening in Amsterdam - and we're looking for brilliant team members to join us from mid-September 2026 onwards.

We are on the search for our next Guest Services Host at Wilde to work across our public areas, lobby, reception and F&B spaces. This is a hands‑on, guest‑facing role where every day brings something different. From welcoming guests and supporting them at reception, to serving food and drinks in our restaurant and terrace, preparing coffees and supporting the bar, you'll be at the heart of the Wilde experience.

You don't need to be an expert in everything - we'll provide full training - but you should be curious, energetic and genuinely passionate about looking after people. Embrace the high‑paced, evolving environment with enthusiasm and curiosity. At Wilde, we're not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

Benefits:

• Flexible working patterns
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme - earn up to £/€550
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• Prior experience in a similar role is helpful, but full training will be provided!
• A genuine passion for hospitality and creating great guest experiences
• A positive, energetic and hands‑on approach
• An interest in food, drinks, coffee and hospitality is a plus
• The flexibility to move seamlessly between reception, restaurant, terrace and bar operations
• The confidence and willingness to learn new skills, from front desk systems to coffee preparation and food and drink service

What you can do for us:

• Endless Opportunities in One Space: Whether you're welcoming guests at reception, serving food on the terrace, preparing coffees, pouring drinks at the bar or helping create the perfect atmosphere, you'll thrive in our dynamic lobby, restaurant, bar and host stand. You’ll be hands‑on across the operation, making sure every guest receives the same warm, energetic Wilde experience wherever they interact with us.
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair - become the face of Wilde and represent us with pride. Whether you're checking a guest in, recommending somewhere to visit, serving a dish or making their morning coffee, every interaction is an opportunity to bring the Wilde personality to life.
• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors. Make guests feel at home whether they are checking in, enjoying a meal, grabbing a coffee or relaxing with a drink on the terrace.
• Stay Driven, Stay Motivated: Strive for excellence every day - set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home. Carry this same level of care through every part of the guest journey, from reception and guest enquiries to food and drink service.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression. Be curious about what guests need and confident in making recommendations, whether that’s for breakfast, a coffee, a cocktail or a great local spot.
• Set the Mood: Help create the perfect atmosphere across Wilde. Keep our lobby, restaurant, bar and terrace welcoming, lively and looking their best. You understand that the little details - from a perfectly prepared coffee to a clean and inviting table - matter.
• Be Hands‑On: No task is beneath you. You'll be ready to jump in wherever the team needs you - whether that means helping at reception, serving guests in the restaurant or terrace, preparing coffees, supporting the bar, clearing tables or helping get the spaces ready for the next shift.
• Learn, Grow and Get Stuck In: We'll give you the training and support you need to succeed, but we're looking for people who are eager to learn. From mastering our guest service standards to learning how to prepare great coffee and deliver food and drinks with confidence, you'll have the opportunity to build a broad range of hospitality skills.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contributing to our collective mission.