Guest Relations Intern — Hospitality & Growth

Hesperia group; Amsterdam; Hybrid; EUR 7,800 - 8,900; Part time

Benefits offered by this job

Training program

Employee hotel discounts

Team events

Job summary

Avani Museum Quarter Amsterdam is offering a hands-on Internship in Guest Relations. You will be the main point of contact for guests, including VIPs, helping create a personal and welcoming stay while learning the hotel operations across departments.

The role includes hotel tours, handling feedback and complaints, sharing knowledge of the city, and participating in team events. The monthly gross salary is €750, with training and employee discounts available.

Qualifications

• You are currently enrolled as a student.
• Charisma and guest interaction.
• Creative with eye for detail.
• Going the extra mile.
• Confident; able to resolve complaints.
• Knowledge of the city and local area.

Responsibilities

• Be the main point of contact for guests, including VIPs and event contacts.
• Ensure interactions feel personal and welcoming.
• Collaborate with departments to surprise and delight guests.
• Give hotel tours and handle guest feedback and complaints.
• Share knowledge of the hotel and the city with guests.

Skills

Customer service

Communication

Interpersonal skills

City knowledge

Education

Student applicant (enrolled)

Job description

Avani Museum Quarter Amsterdam is offering a hands-on Internship in Guest Relations. You will be the main point of contact for guests, including VIPs, helping create a personal and welcoming stay while learning the hotel operations across departments.

The role includes hotel tours, handling feedback and complaints, sharing knowledge of the city, and participating in team events. The monthly gross salary is €750, with training and employee discounts available.