Guest Experience Specialist (Part-Time) – Roosendaal

McArthurGlen Group; Roosendaal; Presencial; EUR 18.000 - 26.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Wellbeing allowance

Private medical insurance

Pension plan

Shopping discounts

Descripción de la vacante

McArthurGlen Group is seeking a Guest Experience Advisor for our Roosendaal Designer Outlet. This in-person role focuses on greeting guests, handling inquiries, and ensuring a positive visit.

You’ll engage with guests across face-to-face, email, and social channels, promoting services and maintaining a welcoming environment. The position is 18-24 hours per week with weekday and weekend shifts.

Formación

• Exceptional people skills and enjoy exceeding guest expectations.
• Thrive in a fast-paced setting with customer-facing and admin tasks.
• Be proactive and able to make things happen.
• Have proficient IT skills including email, Word and Excel.
• Have fluent proficiency in English and Dutch. Any additional language skills would be an advantage.
• Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.

Responsabilidades

• Actively engage with guests, addressing inquiries and resolving any issues.
• Embrace a culture of “everyone leaves happy” by consistently adopting a positive, proactive and professional approach.
• Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
• Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
• Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
• Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well‑organised and stocked with guest and brand information.
• Promote a collaborative working environment, prioritising the guest in all endeavours.

Conocimientos

People skills

Customer service

Proactive

IT skills

English and Dutch

Flexible hours

Herramientas

Email

Word

Excel

Descripción del empleo

McArthurGlen Group is seeking a Guest Experience Advisor for our Roosendaal Designer Outlet. This in-person role focuses on greeting guests, handling inquiries, and ensuring a positive visit.

You’ll engage with guests across face-to-face, email, and social channels, promoting services and maintaining a welcoming environment. The position is 18-24 hours per week with weekday and weekend shifts.