Groups, Meetings & Events Manager

Accorhotel; Amsterdam; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Food on shift

Free night at The Hoxton + meal for 2

Training and development

Volunteer time off

Discounts across Hoxton & Ennismore

Swapfiets membership discount

Urban Sports Club membership

Job summary

Accorhotel is seeking a proactive hospitality professional to lead the reactive groups & events team, delivering training on Hoxton brand standards and supporting the quoting, contracting and planning journey. You will collaborate with leadership to drive conversion, forecast revenues and improve guest experiences across hotel operations.

You will develop product knowledge, build client relationships and ensure accurate use of booking systems while maintaining a positive team culture and

Qualifications

• Experience in hospitality or similar role.
• Strong attention to detail and organisational skills.
• Proficient with Outlook, Excel, and Word; OPERA Cloud/Delphi a plus.

Responsibilities

• Lead the reactive groups & events team, training on Hoxton brand standards across quoting, contracting and planning.
• Support the groups & events team by sharing operation knowledge and ensuring smooth handovers to hotel teams.
• Collaborate with Director of Sales on projects to improve conversion and drive revenue.
• Provide forecasting and reporting on revenues and business levels to inform strategy and target achievement.
• Maintain and train the team on booking systems: tracking enquiries, generating contracts, invoices and function sheets, inputting handover details and payment tracking.

Skills

Attention to detail

Multi-tasking

Organisation

Outlook

Excel

MS Word

OPERA Cloud

Delphi

English fluency

Dutch language (adv)

Tools

Outlook

Excel

Microsoft Word

OPERA Cloud

Delphi

Job description

What you'll do...

• Lead our busy reactive groups & events team by leading by example and delivering training and support on Hoxton brand standards for all stages of our reactive quoting, contracting and planning journey.
• Have a great understanding of our operation - and support the groups & events team in training on our operation and providing tip-top handovers to the hotel teams in order to deliver incredible guest experiences.
• Work with the Director of Sales on projects and initiatives to drive conversion and identify opportunities for success.
• Provide forecasting and reporting on revenues and business levels and help turn these into strategies and understanding to support the team maximising conversion, driving revenues, and hitting targets.
• Show your keen eye for detail to use, update and train the team on our booking systems: think tracking and following up on enquiries, generating contracts, invoices and function sheets, inputting details for operational handover, taking deposits and tracking payments and keeping an up-to-date database.
• Develop great product knowledge and proactively share this with the team through training and day to day support - become a 'go to' person who either knows the answer or where to find it!
• Prioritise developing client relationships and work to truly understand guest needs, while always following up and creating opportunities to develop repeat business.
• Be an ambassador for The Hoxton brand and support the team in keeping the guest experience at the heart of everything we do.
• Actively contribute to a positive team culture as part of a fast-paced department.
• Build strong relationships and communication with other Hoxton teams , championing positive collaboration across the business.
• Keep your thinking cap on at all times, get creative when problem solving and don't be afraid to challenge the norm - we want your fresh ideas!

What we're looking for...

• Experience working within hospitality or a similar role; you're looking for an opportunity to take the next step into a career in reactive groups & event sales.
• Someone who is proud of their attention to detail and knows how to stay organised while working at a fast pace.
• You're confident using systems such as Outlook, Excel, Microsoft word, (experience using OPERA Cloud and Delphi would be an advantage)
• You are fluent in English, both written and spoken. Dutch language skills are an advantage.
• Individuals. You're looking for a place where you can be you; no clones in suits here.
• Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night.
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You're not precious. We leave our egos at the door and help get shit done.
• You're up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we'd have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
• You are scarily organised, have the ability to multi-task and spin a million plates in the air at one time, prioritise and re-prioritise as things come in.

What's in it for you...

• Become part of a team that's very passionate about creating great hospitality experiences.
• Competitive salary.
• 25 days holiday (plus bank holidays).
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties - we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• It's ok not to be ok, we offer access to OpenUp, a trusted platform for professional support and a network of mental health first aiders.
• Pedal like a local - Enjoy a Swapfiets membership with a discount: repairs and maintenance included.
• Stay active your way with a discounted Urban Sports Club membership, supporting your overall wellbeing and balance.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.