Events Operations Waiter

Ennismore; Amsterdam; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension

Food on shift

Free night at The Hoxton

Meal for two on start

Training and development

Volunteer time off

Team events and rewards

Staff discounts

Job summary

The Hoxton Amsterdam is seeking an outgoing Events Operations Waiter to ensure the smooth running of the apartment, handle guest requests and assist with on-the-day catering for events.

Based in Amsterdam, you’ll work with a tight-knit hotel team, contribute to memorable experiences, and enjoy generous benefits and ongoing development within the Ennismore family.

Qualifications

• Passion for hospitality and guest experience.
• Ability to multi-task in a fast-paced environment.
• Strong teamwork and positive attitude.

Responsibilities

• Be gatekeeper for meeting room logistics and room setup.
• Maintain clean, well-organized meeting spaces and assist with events.
• Ensure food and beverage service meets guest needs and maintains quality.
• Collaborate with hotel team to deliver memorable guest experiences.
• Handle some administrative tasks and basic tech setup.

Skills

Hospitality passion

Guest service

Organised

Multi-tasking

Team player

Job description

We’re looking for an outgoing Events Operations Waiter to join us. If you get a kick out of creating an unforgettable experience for guests, then this is the job for you. Reporting to our Manager you will be responsible for ensuring the smooth running of the apartment, dealing with guest’s requests and on the day catering arrangements.

Lotti’s is a buzzing neighbourhood restaurant in The Hoxton, Amsterdam, overlooking the Herengracht canal in the heart of Amsterdam. The menu features an internationally inspired brasserie style cuisine with fresh, locally sourced ingredients. During the day, the café is a place to meet, relax or work, and from Thursday to Sunday the bar plays host to local DJ talent.

More about us…

Once the Mayor’s home, now our home, on Amsterdam’s Herengracht canal. The Hoxton, Amsterdam houses 111 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Lotti’s.

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

• Become part of a team that’s very passionate about creating great hospitality experiences.
• 25 days holiday (plus bank holidays) and pension.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Paid time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

Job Description

What you’ll do…

• You’re our gatekeeper for our meeting room logistics. You know who’s who and what’s what.
• Maintain the meeting room area, ensuring all rooms are set up correctly and kept tidy at all time.
• You keep on top of our meeting room maintenance and ensuring all the rooms are set up correctly, ensuring billing and checking in and out for events are smooth.
• You make sure the food and beverage in the space is top notch at all times, and our guests have everything they need.
• You work closely with the rest of the hotel team to ensure you are providing a great experience for our guests, from first contact to when they leave, and beyond.
• And yes, there’s a little admin... Some expenses, some lists and a stationary order or two. But let’s face it, we know you love that!
• Tech? No issue. You know your HDMI from your USB and your Mac from a PC. Or, if you’re a technophobe (like some of us!) you’re willing to sink your teeth in and learn the ropes. It is the 21stcentury after all…

Qualifications

What we're looking for...

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• You are scarily organised, have the ability to multi-task and spin a million plates in the air at one time, prioritise and re-prioritise as things come in.
• Nothing is an issue for you - you know what our guests want even before they do.
• Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.
• You pay attention to the details and care about creating great work.