Group Technical Account Manager

Koninklijke Zeelandia Groep B.V.; Zierikzee; Remote; EUR 70,000 - 90,000; Full time

Job summary

Koninklijke Zeelandia Groep B.V. seeks a Group Technical Account Manager – Fillings to drive technical collaboration with industrial bakeries across Europe.

You will translate customer needs into NPD briefs and coordinate with R&D, TAMs and local teams to deliver line tests, trials, scale-up and troubleshooting. You will travel across Europe approximately 35% and operate onsite from Zierikzee (NL) or Ronse (BE), shaping fillings strategy, sharing expertise, and supporting long-term customer

Qualifications

• Bachelor’s or master’s degree in Food Technology, Process Engineering or related field.
• Experience in Product/Process Development or Technical Sales within industrial bakery.
• Strong knowledge of industrial baking processes and fillings.
• Ability to analyze interactions between fillings, dough, and production equipment.
• Fluent English, willingness to travel across Europe (~35%), onsite in Zierikzee or Ronse.

Responsibilities

• Build and nurture relationships across Zeelandia’s local orgs and major European customers.
• Translate customer requirements into clear NPD briefs and initiate projects with R&D/NPD and TAMs.
• Support local TAMs with line tests, product trials, scale‑up, and troubleshooting at customer sites.
• Act as a technical problem solver on site, analyzing fillings with dough and equipment.
• Share knowledge across Zeelandia peers and develop competencies group-wide.
• Organize trainings, masterclasses, and coaching to raise expertise across countries.
• Collaborate with KAMs, TAMs, R&D/NPD, Marketing to translate tech into solutions.
• Work with other Group TAMs to strengthen the team and grow strategic product groups.
• Report to the Director Technical Account Management Industry Europe.

Skills

Fluent English

Customer relationships

Stakeholder management

Cross-functional collaboration

Travel flexibility

Education

Bachelor’s or Master’s degree in Food Technology or Process Engineering

Job description

Together with our customers – industrial bakeries, small artisanal bakeries, and midsized bakeries – we explore the world of bakery. Fillings – including fruit, custard, water-based and fat-based varieties – is one of our strategic product groups with significant growth potential in the European market.

To further develop this category within the industrial segment, we are looking for an ambitious Group Technical Account Manager – Fillings. Combining technical bakery expertise with a strong customer focus, you will support industrial customers with NPD, line trials, scale-up and troubleshooting. At group level, you will connect local Technical Account Managers (TAMs), R&D/NPD and commercial teams, share technical expertise across Europe and contribute to long‑term category growth and sustainable customer partnerships. Together we live our values; Inventive, Courageous, Ambitious, Involved and Responsible

Due to the retirement of one of our valued employees we are looking for a:

Group Technical Account Manager – Fillings (fulltime) - Zierikzee

Connecting bakery expertise and innovation, with our industrial customers across Europe

Function:

• Responsible for building and nurturing relationships across Zeelandia’s local organizations and major customers across Europe, enhancing technical expertise on fillings throughout the organization
• Translate customer requirements and complex technical challenges into clear NPD briefs and initiate projects in collaboration with R&D, NPD and local TAMs
• Support local TAMs throughout customer projects, including line tests, product trials, scale‑up, first production runs and troubleshooting at customer production facilities
• Act as a technical problem solver onsite, analyzing interactions between fillings, dough, process conditions and production equipment such as mixing, pumping and dosing systems
• A strong drive to share and multiply knowledge at Zeelandia group level, proactively transferring and jointly developing expertise and required competencies together with your Zeelandia peers.
• Identify technical strengths and knowledge gaps across local organizations and organize trainings, masterclasses, workshops and coaching to raise expertise and standards across countries
• Work cross‑functionally with KAMs, TAMs, R&D/NPD, Marketing and product leads to translate technical possibilities into relevant customer solutions and commercial opportunities
• Collaborate with the two other Group TAMs (Bread and Release Agents) to strengthen the TAM team and further develop Zeelandia’s strategic product groups across Europe
• Report to the Director Technical Account Management Industry Europe.

The ideal candidate:

• Bachelor’s or master’s degree in Food Technology, Process Engineering or a related field
• Relevant experience in Product/Process Development and/or Technical Sales, preferably within industrial bakery, with strong knowledge of industrial baking processes and fillings
• Strong understanding of industrial production lines, including mixing, pumping and dosing, and able to analyze how fillings interact with dough, process conditions and production equipment
• Combines strong technical expertise with a strong customer focus and commercial awareness
• Strong stakeholder management skills and a natural ability to connect people across functions, countries and cultures
• Enjoys sharing knowledge and coaching others and is able to build and strengthen a technical network across local organizations without formal hierarchical responsibility
• Fluent in English and willing to travel across Europe (approximately 35% of the time), and regularly work onsite from either Zierikzee (the Netherlands) or Ronse (Belgium)
• Personal characteristics: proactive, result‑oriented, ambitious, analytical, pragmatic, hands‑on, customer‑oriented and comfortable helping to shape a function that is still evolving.

Royal Zeelandia Group selected DUPP for this vacancy as the only partner in the recruitment process