Group Product Manager — Traveler Experience (AI-Driven)

Booking.com; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Annual PTO

Hybrid work with travel abroad up to ?

Product discounts

Job summary

Booking.com is seeking a Group Product Manager for Traveler Experience to lead the end-to-end strategy across AI-enabled and preventive service, aligning product, AI, workflow automation, and human care at scale.

You will partner with Service Process Design, mentor Product Managers, and drive improvements in traveler journeys, loyalty, and cost-to-serve while delivering a seamless, differentiated service across channels.

Qualifications

• 8–12 years in product management and portfolio ownership.
• Experience in high-volume, operationally complex environments such as travel or e-commerce.
• Proven ability to lead AI-enabled service transformations.
• Track record enhancing customer journeys and omnichannel workflows.
• Strong data skills with metrics, experiments, and trade-offs.

Responsibilities

• Set portfolio strategy and outcomes with cross-functional teams.
• Transform end-to-end traveler journeys across resolution paths.
• Build AI-enabled and preventive service with safe handovers to human agents.
• Scale differentiated services for high-value travelers.
• Oversee delivery, vendor integration, and platform health.
• Lead, coach, and mentor PMs within the value stream.

Skills

Product Leadership

Domain Expertise

AI & Automation

Journey Personalization

Data Analysis

Cross-Functional Leadership

Tools

Pega

Job description

Booking.com is seeking a Group Product Manager for Traveler Experience to lead the end-to-end strategy across AI-enabled and preventive service, aligning product, AI, workflow automation, and human care at scale.

You will partner with Service Process Design, mentor Product Managers, and drive improvements in traveler journeys, loyalty, and cost-to-serve while delivering a seamless, differentiated service across channels.