Graduation Internship: Service Design & AI Journeys
Rabobank
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Benefits offered by this job
Job summary
Rabobank is offering a graduation internship in Utrecht focused on turning customer research into service concepts, journeys and prototypes. You will explore conversational experiences and AI-assisted guidance to support customers and heirs during bereavement, collaborating with designers, researchers and business stakeholders in Chapter Design, part of Strategy Design & Innovation.
The role runs 36 hours per week from Rabobank’s office at Croeselaan in Utrecht, with the possibility of hybrid
Qualifications
- Pursuing a degree in Service Design, UX Design, Interaction Design or related field.
- Experience with qualitative research and user insights.
- Ability to translate research into concepts and prototypes.
- Willing to share ideas and communicate findings clearly.
- Dutch university enrollment and living in the Netherlands.
Responsibilities
- Research emotional and practical needs of customers and heirs.
- Identify opportunities for conversational experiences.
- Explore how conversational design and AI guidance could help customers.
- Develop a future vision, journeys, concepts and prototypes.
- Validate concepts through user research and usability testing.
Skills
Education
Tools
Job description
Rabobank is offering a graduation internship in Utrecht focused on turning customer research into service concepts, journeys and prototypes. You will explore conversational experiences and AI-assisted guidance to support customers and heirs during bereavement, collaborating with designers, researchers and business stakeholders in Chapter Design, part of Strategy Design & Innovation.
The role runs 36 hours per week from Rabobank’s office at Croeselaan in Utrecht, with the possibility of hybrid
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