Graduation Internship Service Design | Conversational Customer Journeys | Utrecht

Rabobank Gruppe; Utrecht; Híbrido; EUR 6100 - 7300; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Internship allowance €600 gross

Hybrid work

Office in Utrecht

Descripción de la vacante

Rabobank offers a Graduation Internship in Service Design focused on conversational customer journeys. You will collaborate with designers, researchers and stakeholders in Chapter Design, exploring AI-assisted guidance and human-centered bereavement journeys.

The role is 36 hours per week with hybrid work from Utrecht Croeselaan campus, starting February and running into June/July. You will learn to turn research into customer journeys and prototypes, test ideas with users, and present

Formación

• Pursuing a degree in Service Design, UX Design, Interaction Design, Human-Centred Design or a related field.
• Enjoy exploring complex challenges and turning insights into concepts and prototypes.
• Able to communicate findings clearly and work with cross-functional teams.

Responsabilidades

• Research emotional and practical needs of customers and heirs through the bereavement journey.
• Identify opportunities and risks for conversational experiences in life-event journeys.
• Develop futures visions, customer journeys, concepts and prototypes.
• Validate concepts via user research and usability testing and share recommendations with stakeholders.

Conocimientos

Service design

Qualitative research

Journey mapping

Prototyping (Figma)

Usability testing

Conversational interfaces

AI awareness

Human-centered design

Educación

Pursuing degree in Service Design or related field

Herramientas

Figma

Descripción del empleo

Graduation Internship Service Design | Conversational Customer Journeys | Utrecht - RabobankSkip directly to:Main contentApply# Graduation Internship Service Design | Conversational Customer Journeys | UtrechtIT* Hybrid* Utrecht (NL)* €600* 36 hours* InternshipApplyWant to become the best version of yourself? At Rabobank you work on your personal development and contribute to the world around you. You get to focus on your own growth in an environment in which you continue to learn. In addition, you can also expect:- An internship allowance of EUR 600 gross per month based on a 36-hour week.- Personal guidance.- A professional working and learning environment.- An internship community and inspiring events.Would you like to learn and contribute to human-centred, AI-enabled customer experiences as a graduation intern? **Summary** As a graduation intern at Rabobank, you will learn how to turn customer research into service concepts, customer journeys and prototypes. You will explore how conversational experiences and AI-assisted guidance could support customers and heirs during the bereavement journey. You will work with designers, researchers and business stakeholders in Chapter Design, part of the Strategy Design & Innovation department. You will work 36 hours per week from Rabobank’s office at Croeselaan in Utrecht, with the possibility of hybrid working. The intended start is at the beginning of February. The internship will run until approximately June or July, with the exact dates to be agreed with you. **At a glance:** • Research the emotional and practical needs of customers and heirs. • Apply service design, qualitative research, journey mapping, prototyping and usability testing. • Create and validate a future vision for a clearer and more supportive bereavement journey. **What will you learn and do as a graduation intern?** • Research the emotional and practical needs of customers and heirs throughout the bereavement journey. • Identify opportunities and risks for conversational experiences within important life-event journeys. • Explore how conversational design and AI-assisted guidance could help customers navigate financial processes. • Develop a future vision, customer journeys, concepts and prototypes that bring this vision to life. • Validate your concepts through user research and usability testing, and share clear recommendations with stakeholders. **Skills, tools and areas of expertise** • Service design. • Qualitative research. • Customer journey mapping. • Prototyping with tools such as Figma. • Usability testing. • Conversational interfaces. • Artificial intelligence and emerging technologies. • Human-centred design.**Together we achieve more than alone** We believe in the power of differences. By combining people's differences, we become an even better bank. We are curious about what you will bring to our team Chapter Design. Chapter Design is part of the Strategy Design & Innovation department. You will join a design community of more than 100 designers with different skills and areas of expertise. During the assignment, you will collaborate with designers, researchers and business stakeholders. **Work on yourself & the world around you** For us, your development and that of society go hand in hand. That is why we want to invest in you and work together to create a better world. We summarise this in one sentence: at Rabobank, you work on yourself and the world around you at the same time. **Your development as an intern** During your internship at Rabobank, your development is our priority and you will gain hands-on experience in a professional environment.You will receive guidance from experienced UX, Service Design and Research professionals. You will learn how to balance customer needs, technology, operations and compliance requirements while working on a graduation assignment with practical and strategic relevance. **Why everyone is welcome at Rabobank** At Rabobank, we are working towards a culture where everyone feels welcome. We value our differences and use them to collaborate more effectively and make better decisions. By being open to different perspectives, we create an environment where colleagues feel heard. **What do you bring?** Must-haves: • You are pursuing a degree in Service Design, UX Design, Interaction Design, Human-Centred Design or a related field. • You enjoy exploring complex challenges and working with customer insights. • You can translate research findings into concepts and prototypes. • You are willing to share your ideas and communicate your findings clearly. • You can work collaboratively with designers, researchers and business stakeholders.• Are erolled in a Dutch university • Live in the Netherlands Nice-to-haves: • Experience or interest in qualitative research methods. • Experience or interest in journey mapping and service design. • Experience or interest in prototyping tools such as Figma. • An interest in conversational interfaces, artificial intelligence or emerging technologies. • Relevant experience gained through study projects, an internship, part-time work or volunteering. **Frequently asked questions** *Is this role suitable if I have little work experience?* Yes. This is a graduation internship, and professional work experience is not a requirement. Your relevant experience may come from your studies, projects, volunteering, part-time work or an earlier internship. *What will I learn and do?* You will learn how to research customer needs and turn your findings into customer journeys, service concepts and prototypes. You will test your ideas and present recommendations to stakeholders. *What guidance will I receive?* You will receive guidance from experienced UX, Service Design and Research professionals. The precise supervision arrangements will be agreed with you. *Which skills or tools will I develop?* You can develop your skills in qualitative research, service design, journey mapping, conversational design, prototyping, Figma and usability testing.*Can I work hybrid*? Yes. Hybrid working is possible. You will also work from Rabobank’s office at Croeselaan in Utrecht. **You and the application process.** • Contact recruiter Maaike van den Bosch via [e-mail]. • If you are invited for an interview, Bo, our virtual assistant, will contact you by SMS and email to schedule the interview. • A reliability assessment is part of the procedure. • You can find answers to frequently asked questions here: Rabobank frequently asked questions. • We respect your privacy* Information Benefits* Expertise Students and starters* Expertise IT* Video Young Rabo## The Application Process**Step 1****You Apply**Thank you for applying! You will always receive a confirmation of your application by email. We review all the resumes and motivation letters and will let you know as soon as possible if we invite you to complete an assessment.**Step 2****Assessment**The online assessment gives us insight into your skills, your ability to adapt to changes, your intelligence, your preferred learning style, and your motivations and personal values. We will discuss this with you if you are invited for an interview.**Step 3****Interview**We invite you for one or more (online) interviews. We want to know if you fit the role and the team.**Step 4****Our Offer**Are you the new colleague we are looking for, and do you feel happy with us? Congratulations! You will receive an offer from us. Before you start, we conduct a legal screening to ensure that our employees do not pose a risk to us and our customers.## Apply for this job## Graduation Internship Service Design | Conversational Customer Journeys | Utrecht---UploadUploadContracttype: InternshipLocation: Utrecht (NL)Workplace: HybridReference number: JR\\_00146759Monthly salary: €600Expertise: IT / Students & Graduates#### Maaike van den BoschCorporate Recruiter