Global Trade & Customs Specialist

H&M; Tilburg; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Staff discount across all H&M Group

HIP program

Job summary

H&M is looking for a Trade & Customs Associate in Tilburg to coordinate international shipments, support customs activities, and ensure smooth flow of goods through our distribution network.

In this role you will work with internal teams, brokers, carriers, and 3PL partners to ensure regulatory compliance and timely delivery, while maintaining KPI-driven performance and cost control.

Qualifications

• MBO degree or equivalent in logistics, transport operations or international trade.
• Knowledge of customs procedures, supply chain processes and international trade regulations.
• Strong communication skills in English, both written and spoken.
• Strong analytical and numerical skills.
• High attention to detail and accuracy under pressure.
• Good knowledge of Microsoft Excel.
• Experience with SAP or transport management systems is an advantage.

Responsibilities

• Coordinate import flows and cross-docking for sea, air, road and rail shipments.
• Monitor inbound shipments and ensure timely delivery to Tilburg and other distribution centers.
• Coordinate customs clearance with internal teams and external brokers.
• Support export processes and cross-border shipments to non-EU destinations.
• Prepare and validate commercial invoices, packing lists, and export documents.
• Review transport invoices for accuracy and budget compliance.
• Communicate daily with providers and warehouses to resolve issues.
• Track shipments and manage disruptions and exceptions.
• Support transport insurance claims when needed.
• Maintain reports and KPIs for performance improvement.
• Collaborate with 3PLs and warehouse ops for smooth execution.

Skills

English communications

Analytical skills

Attention to detail

Excel proficiency

Education

MBO degree or equivalent in logistics/transport/international trade

Tools

SAP

Transport management systems

Job description

H&M is looking for a Trade & Customs Associate in Tilburg to coordinate international shipments, support customs activities, and ensure smooth flow of goods through our distribution network.

In this role you will work with internal teams, brokers, carriers, and 3PL partners to ensure regulatory compliance and timely delivery, while maintaining KPI-driven performance and cost control.