Global Service Engineering Manager

AmbaFlex Spiral Conveyor Solutions; Zwaag; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Global leadership

Impact across org

International team

Competitive salary

AmbaCademy training

Wellbeing focus

Job summary

AmbaFlex Spiral Conveyor Solutions in the Netherlands seeks a Global Service Engineering Manager to set the technical standards for our service organization and link field insights with Engineering, Innovation and Operations.

You will own global service quality, drive standards, root-cause analysis, and lifecycle improvements while coaching regional teams and enabling predictive maintenance across regions. This role requires travel and international collaboration.

Qualifications

• Bachelor's degree in Mechanical Engineering or equivalent experience.
• 5+ years in a comparable technical leadership role.
• Strong engineering and business understanding within service or asset-intensive environments.

Responsibilities

• Own technical quality and reliability across the global installed base.
• Define and improve global Service Engineering standards.
• Drive root cause analysis and permanent solutions for complex issues.
• Collaborate with R&D and Product Engineering on design for reliability.
• Develop lifecycle strategies including TCO modelling and forecasting.
• Improve installed base data, connectivity and predictive maintenance capabilities.
• Translate field insights into product and service improvements.
• Develop technical capabilities through training and coaching of regional teams.

Skills

Technical leadership

Service engineering

Analytical skills

English fluent

Dutch preferred

Cross-functional collaboration

International travel

Education

Bachelor's degree in Mechanical Engineering

Tools

ERP systems

CAD (Autodesk Inventor)

Job description

Shape the technical future and reliability of our global installed base.

At AmbaFlex, thousands of conveyor systems operate every day at customers around the world. Keeping those systems reliable throughout their entire lifecycle requires more than solving technical issues when they occur.

As Global Service Engineering Manager, you set the technical standard for our global service organization and connect what happens in the field with Engineering, Innovation and Operations.

The role

You own and govern technical quality across our global service organization. You set global Service Engineering standards and ensure they are consistently implemented across regions.

Working closely with Regional Service Engineers, R&D, Product Engineering and Operations, you turn insights from our installed base into structural improvements in reliability, serviceability and lifecycle performance.

Your focus is not only on solving today's technical challenges, but on preventing tomorrow's.

What you'll do

• Own technical quality and reliability across our global installed base
• Define and continuously improve global Service Engineering standards
• Drive root cause analysis and permanent solutions for complex and recurring service issues
• Work with R&D and Product Engineering on Design for Reliability and service readiness
• Develop lifecycle strategies, including TCO modelling, lifecycle forecasting and rebuild concepts
• Improve installed base data, connectivity and predictive maintenance capabilities
• Translate field insights into improvements for products, innovation and service
• Develop technical capabilities through training, knowledge sharing and coaching of regional teams

Who you are

You are an experienced technical leader who naturally looks beyond the immediate problem. You combine strong engineering knowledge with a pragmatic, structured and solution-oriented mindset.

You take ownership, make decisions and know how to bring people together across teams and regions. You are comfortable challenging existing solutions and turning technical insights into sustainable improvements.

Your background

• Bachelor's degree in Mechanical Engineering or a related technical discipline, or an equivalent level gained through relevant experience
• Minimum 5 years of experience in a comparable technical leadership role
• Strong technical and business understanding within service, engineering or an asset-intensive environment
• Experience working in an international or matrix organization
• Broad understanding of production methods, materials and technical systems
• Experience with ERP and CAD tools; Autodesk Inventor is preferred
• Strong analytical skills and the ability to turn technical data into actionable improvements
• Fluent in English; Dutch is preferred
• Willingness to travel internationally

What we offer

• A global technical leadership role with significant ownership and impact
• The opportunity to connect Service, Engineering and Innovation
• An international, entrepreneurial and no-nonsense working environment
• Competitive salary and excellent benefits
• Training and development opportunities through AmbaCademy
• Attention to physical and mental wellbeing