Global Service Delivery Lead - Space & Defense

Sopra Steria; Noordwijk; Remote; EUR 65,000 - 90,000; Full time

Job summary

CS GROUP in Noordwijk, The Netherlands, seeks a Service Manager to lead and coordinate the service team within the assigned scope of work and ensure alignment with contractual commitments.

You will act as the primary interface between the service team, customer Technical Responsible(s), and HE Space Contracts Manager, ensuring timely reporting and monitoring KPIs while driving service improvements in an international environment.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Science, or related discipline.
• Minimum 5 years of experience in project management, service management, or team leadership in a customer-facing environment.
• Proven ability to lead teams and coordinate service delivery while maintaining strong customer relationships.
• Excellent communication and stakeholder management in international environments.

Responsibilities

• Lead and coordinate the service team within the assigned scope of work, ensuring efficient execution of activities and alignment with contractual commitments.
• Act as the primary interface between the service team, customer Technical Responsible(s), and HE Space Contracts Manager.
• Ensure timely and accurate service reporting in accordance with customer and company requirements.
• Monitor service performance and ensure delivery of high-quality results that meet agreed service levels and KPIs.
• Ensure compliance with all reporting obligations and deadlines established by HE Space and the customer.
• Plan, prioritize, assign, and monitor tasks across the team, maintaining clear documentation and traceability of responsibilities.
• Organize adequate resource coverage during absences and proactively identify staffing needs, escalating requirements to the Contracts Manager when necessary.
• Identify, communicate, and manage risks, issues, and challenges, ensuring timely escalation to the customer, Contracts Manager, HR, or other relevant stakeholders.
• Support customer satisfaction by understanding evolving customer needs and advising management on opportunities to enhance service delivery and performance.
• Drive continuous improvement initiatives and contribute innovative ideas to increase service efficiency, customer value, and business growth opportunities.
• Contribute to resource management activities, including annual performance reviews, skills assessments, succession planning, and the identification of training and development needs.
• Foster a collaborative, positive, and high-performing team environment that encourages professional growth and accountability.

Skills

Team leadership

Project management

Client-facing

Education

Bachelor's degree in Business Administration, Engineering, Science, or a related discipline

Job description

CS GROUP in Noordwijk, The Netherlands, seeks a Service Manager to lead and coordinate the service team within the assigned scope of work and ensure alignment with contractual commitments.

You will act as the primary interface between the service team, customer Technical Responsible(s), and HE Space Contracts Manager, ensuring timely reporting and monitoring KPIs while driving service improvements in an international environment.