Global Operations Excellence Leader

Sony Interactive Entertainment Inc.; Hilversum; On-site; EUR 140,000 - 190,000; Full time

Job summary

Sony Interactive Entertainment (SIE) seeks a senior leader to drive Global Operations Excellence across the worldwide supply chain, standardising processes, and leading a team of Lean experts. Reporting to Global Operations, you will partner with Logistics, Warehousing, Planning, and Finance to reduce waste, improve service quality, and deliver scalable, data-driven improvements across regions.

This role emphasizes transformation leadership, cost discipline, and governance, shaping best

Qualifications

• 15+ years’ experience in Operations, Supply Chain, Logistics, Operational Excellence, or a related global leadership role.
• Proven experience leading Operational Excellence, Lean, continuous improvement, or business transformation programs.
• Strong understanding of global supply chain operations, including warehousing, transportation, distribution, 3PL/4PL management, and operational governance.
• Experience leading or supporting global tenders, service partner development, and supplier performance improvement.
• Strong financial acumen, with experience overseeing or analysing OPEX, CAPEX, cost performance, and budgetary controls.

Responsibilities

• Lead the global Operations Excellence agenda for SIE, defining and executing a transformation roadmap focused on standardisation, Lean capability, service partner development, and continuous improvement.
• Oversee the Operations Lean Kaizen Office, driving Lean transformation activities across operational functions, including Kaizen events, value stream mapping, Gemba practices, waste reduction, cost improvement, and operational performance improvement.
• Lead the development of global operational standards, ensuring SIE delivers a consistent, high‑quality service experience to customers, retailers, commercial partners, and internal stakeholders across all markets.
• Act as the central point for translating commercial, customer, and business requirements into operational solutions, ensuring requests are clearly assessed, prioritized, and converted into realistic delivery plans.
• Lead global service partner development, including strategic tender activity, performance improvement, and commercial governance across warehousing 3PLs, control tower 4PLs, transportation partners, and other key Operations service providers.
• Oversee centralised budgetary analysis across Operations, supporting visibility, control, and governance of OPEX and CAPEX activities across the global supply chain.
• Generate data‑driven insights into operational performance, ways of working, service quality, cost drivers, and customer impact, using these insights to shape strategic and continuous improvement initiatives.

Skills

Operational Excellence

Lean Transformation

Global Leadership

Stakeholder Management

Data Analysis

Tools

Kaizen

Value Stream Mapping

Gemba Walks

Job description

Sony Interactive Entertainment (SIE) seeks a senior leader to drive Global Operations Excellence across the worldwide supply chain, standardising processes, and leading a team of Lean experts. Reporting to Global Operations, you will partner with Logistics, Warehousing, Planning, and Finance to reduce waste, improve service quality, and deliver scalable, data-driven improvements across regions.

This role emphasizes transformation leadership, cost discipline, and governance, shaping best