Global Operations Excellence Leader

PlayStation Global; Hilversum; On-site; EUR 150,000 - 190,000; Full time

Job summary

Sony Interactive Entertainment is seeking a Director, Global Operations Excellence to lead transformation across the global supply chain. You will manage Lean experts, standardisation, and continuous improvement to raise service quality and efficiency.

In this senior role, you’ll partner with Logistics, Warehousing, Planning, Finance, and regional teams to translate business needs into scalable operational solutions and establish governance for OPEX and CAPEX across markets.

Qualifications

• 15+ years’ experience in Operations, Supply Chain, Logistics, Operational Excellence, Lean Transformation, or a related global leadership role.
• Proven experience leading Operational Excellence, Lean, continuous improvement, or business transformation programs.
• Strong understanding of global supply chain operations, including warehousing, transportation, distribution, 3PL/4PL management, and operational governance.
• Experience leading or supporting global tenders, service partner development, and supplier performance improvement.
• Strong financial acumen, with experience overseeing or analyzing OPEX, CAPEX, cost performance, and budgetary controls.
• Demonstrated experience with Lean tools and methodologies, including Kaizen, value stream mapping, Gemba, standard work, waste reduction, and continuous improvement routines.
• Strong ability to translate commercial and customer requirements into operational plans and scalable processes.
• Excellent leadership skills, with experience managing high-performing teams of specialists or transformation experts.
• Strong analytical capability, with the ability to turn operational data into strategic insight and measurable improvement.
• Excellent stakeholder management skills across Operations, Finance, Procurement, Commercial, Customer Service, and regional leadership teams.

Responsibilities

• Lead the global Operations Excellence agenda for SIE, defining and executing a transformation roadmap focused on standardisation, Lean capability, service partner development, and continuous improvement.
• Oversee the Operations Lean Kaizen Office, driving Lean transformation activities across operational functions, including Kaizen events, value stream mapping, Gemba practices, waste reduction, cost improvement, and operational performance improvement.
• Lead the development of global operational standards, ensuring SIE delivers a consistent, high-quality service experience to customers, retailers, commercial partners, and internal stakeholders across all markets.
• Act as the central point for translating commercial, customer, and business requirements into operational solutions, ensuring requests are clearly assessed, prioritized, and converted into realistic delivery plans.
• Lead global service partner development, including strategic tender activity, performance improvement, and commercial governance across warehousing 3PLs, control tower 4PLs, transportation partners, and other key Operations service providers.
• Oversee centralised budgetary analysis across Operations, supporting visibility, control, and governance of OPEX and CAPEX activities across the global supply chain.
• Generate data-driven insights into operational performance, ways of working, service quality, cost drivers, and customer impact, using these insights to shape strategic and continuous improvement initiatives.

Skills

Lean Transformation

Operations Leadership

Analytical Thinking

Stakeholder Management

Global Supply Chain

Job description

Sony Interactive Entertainment is seeking a Director, Global Operations Excellence to lead transformation across the global supply chain. You will manage Lean experts, standardisation, and continuous improvement to raise service quality and efficiency.

In this senior role, you’ll partner with Logistics, Warehousing, Planning, Finance, and regional teams to translate business needs into scalable operational solutions and establish governance for OPEX and CAPEX across markets.