Global Logistics & Customer Service Leader

Perfetti Van Melle Group; Nederland; Hybrid; EUR 180,000 - 240,000; Full time

Benefits offered by this job

Bonus opportunity

Dynamic international company with top

Family-oriented culture

Hybrid working: partly in the office

Job summary

Perfetti Van Melle Group is seeking a Global Logistics & Customer Service Director to own the global process standards, capability model and digital roadmap for customer service, order-to-cash, logistics, and customs. The role creates frameworks and tools to empower regional teams and drives governance and improvement across the supply chain.

The ideal candidate leads design initiatives, collaborates with commercial teams, and shapes a scalable operating model while managing a high-performance

Qualifications

• University degree in Supply Chain, Engineering, Economics or related field.
• 12+ years international supply chain experience in FMCG.
• Experience designing global process standards across multiple markets.
• Ability to influence stakeholders without direct authority.
• Experience with digital/technology teams on process requirements.
• Knowledge of SAP, o9 or Arkieva is a plus.

Responsibilities

• Own global process standards, capability model, and digital roadmap.
• Build frameworks that enable regional/local teams to operate to standard.
• Drive governance and continuous improvement across customer service, order-to-cash, logistics, and customs.
• Collaborate with Commercial to align with customer collaboration standards.
• Lead and develop a high-performing team within Supply Chain.

Skills

International SC

Customer service

Order-to-cash

Logistics

Global standards design

Capability programmes

Stakeholder influence

Digital collaboration

Tech tools (SAP/o9)

Education

University degree in related field

Master’s degree (advantage)

Tools

SAP

o9

Arkieva

Job description

Perfetti Van Melle Group is seeking a Global Logistics & Customer Service Director to own the global process standards, capability model and digital roadmap for customer service, order-to-cash, logistics, and customs. The role creates frameworks and tools to empower regional teams and drives governance and improvement across the supply chain.

The ideal candidate leads design initiatives, collaborates with commercial teams, and shapes a scalable operating model while managing a high-performance