Global Logistics & Customer Experience Director

Perfetti Van Melle Group; Schiphol; Hybrid; EUR 150,000 - 210,000; Full time

Benefits offered by this job

Bonus opportunity

Work at a dynamic international brand

Hybrid working: partly in the office

Job summary

Perfetti Van Melle Group in Noord-Holland near Schiphol is seeking a Global Logistics & Customer Service Director to own the global process standards, capability model and digital roadmap spanning customer service, order-to-cash, logistics and customs & excise.

The role builds scalable frameworks and tools, enabling regional and local teams while driving governance and continuous improvement. It is a standards-and-enablement role rather than day-to-day execution, with a hybrid work setup.

Qualifications

• At least 12 years of international supply chain experience, with deep expertise in customer service, order-to-cash and logistics in a complex FMCG environment.
• Experience designing and implementing global process standards or capability programmes across multiple markets.
• Experience in a global function, influencing regional and local stakeholders without direct authority.
• The ability to turn technical expertise into practical, scalable frameworks, and to explain them in business language.
• Experience working with digital and technology teams on process requirements and tool governance. Knowledge of tools such as SAP, o9 or Arkieva is a plus.
• Eligible to work in Europe. We do not support relocation.

Responsibilities

• Own the global process standards, capability model and digital roadmap for everything between a customer order and its delivery: customer service, order-to-cash, logistics, and customs & excise.
• Build the frameworks and tools that help regional and local teams get there, and drive continuous improvement through clear governance.
• This is a standards-and-enablement role; regional plans roll out the standards and local teams run day-to-day operations.

Job description

Perfetti Van Melle Group in Noord-Holland near Schiphol is seeking a Global Logistics & Customer Service Director to own the global process standards, capability model and digital roadmap spanning customer service, order-to-cash, logistics and customs & excise.

The role builds scalable frameworks and tools, enabling regional and local teams while driving governance and continuous improvement. It is a standards-and-enablement role rather than day-to-day execution, with a hybrid work setup.