Global HR Operations Manager

JPGray - Netherlands; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

Global exposure

Senior leadership access

Career development

Job summary

JPGray - Netherlands is seeking a Global HR Operations Manager to lead and evolve the international HR Operations function from Amsterdam. The role requires senior leadership across multiple management layers and a focus on delivering an excellent employee experience while driving operational excellence.

The candidate will partner with Payroll, HR Technology and Centres of Expertise, shaping global HR service delivery and transformation initiatives in a high-visibility environment.

Qualifications

• Extensive experience leading global HR Operations in complex organisations.
• Experience managing large-scale HR Service Delivery environments.
• Strong stakeholder management and influencing skills.
• Data-driven mindset with analytical capabilities.
• Experience driving HR transformation and process improvements.
• Excellent communication skills and executive presence.

Responsibilities

• Lead a global HR Operations organisation through Team Leads and managers.
• Drive operational excellence across all HR Operations activities.
• Develop leaders and build high-performing, engaged teams.
• Act as a strategic partner to senior stakeholders across the People function.
• Define, monitor and improve KPIs, SLAs and service standards.
• Use workforce data and analytics to identify opportunities and drive improvements.
• Lead global HR transformation and process improvement initiatives.
• Partner closely with Payroll, HR Technology, HR Advisory and Centres of Expertise.
• Champion employee experience through efficient and scalable HR service delivery.

Skills

Leadership

HR operations

Stakeholder mgmt

Data analytics

Transformation

Communication

Tools

Workday

SAP SuccessFactors

ServiceNow HR

HR analytics platforms

Workforce reporting tools

Job description

Global HR Operations Manager

Location: Amsterdam, Hybrid
Hours: Full-time (40 hours)
Contract: Freelance/independent contractor, 6 months
Languages: Fluent English

About the Role

For one of our international partners, we are looking for an experienced Global HR Operations Manager to lead and evolve their international HR Operations function.

In this highly visible leadership role, you will oversee a global team through multiple management layers and play a key role in shaping the future of HR Service Delivery. You will partner with senior People leaders, Payroll, HR Technology and Centres of Expertise to ensure a seamless employee experience while driving operational excellence across the organisation.

This role combines strategic leadership, transformation and operational management at global scale.

What You'll Do

• Lead a global HR Operations organisation through Team Leads and managers.
• Drive operational excellence across all HR Operations activities.
• Develop leaders and build high-performing, engaged teams.
• Act as a strategic partner to senior stakeholders across the People function.
• Define, monitor and improve KPIs, SLAs and service standards.
• Use workforce data and analytics to identify opportunities and drive improvements.
• Lead global HR transformation and process improvement initiatives.
• Partner closely with Payroll, HR Technology, HR Advisory and Centres of Expertise.
• Champion employee experience through efficient and scalable HR service delivery.
• Ensure compliance with internal policies and external regulations globally.

What You Bring

• Extensive experience in HR Operations, Shared Services or People Operations.
• Experience leading leaders within a complex, international organisation.
• Proven success managing large-scale HR Service Delivery environments.
• Strong stakeholder management and influencing skills.
• Experience driving HR transformation and operational improvement.
• Data-driven mindset with strong analytical capabilities.
• Ability to balance strategic priorities with operational execution.
• Excellent communication skills and executive presence.

Systems & Tools

Experience with one or more of:

• Workday
• SAP SuccessFactors
• ServiceNow HR
• HR Analytics platforms
• Workforce reporting tools

Benefits & Perks

• Opportunity to shape global HR strategy.
• High visibility across senior leadership.
• International and collaborative environment.
• Career development opportunities.
• Hybrid working environment.
• Opportunity to lead large-scale transformation initiatives.