Global Hotel Operations Specialist

Get-e; Hoofddorp; On-site; EUR 31,000 - 37,000; Full time

Benefits offered by this job

NS Business Card

Travel allowance

25 vacation days

8% vacation allowance

7-month contract with extension

Job summary

Get-e, a fast-growing travel tech company based in Amsterdam, is hiring a Global Hotel Operations Specialist in Hoofddorp. You will manage hotel bookings for airline crews, liaise with hotel suppliers, and ensure availability and rate accuracy across a global network.

The role requires English fluency, hospitality experience, and comfort with rotating shifts. We offer a 36-hour work week, 2,800–3,360 EUR gross per month, and a 7-month contract with extension possibilities, plus travel benefits

Qualifications

• Bachelor's degree or equivalent in hospitality or related field.
• Experience in hotel operations, reservations, or hospitality preferred.
• Strong written and verbal communication, especially for supplier negotiation and issue resolution.

Responsibilities

• Manage hotel bookings, room allotments, and rate/availability across a global hotel network.
• Liaise with hotel suppliers to resolve availability conflicts and rate discrepancies.
• Monitor cut-off dates, no-show policies, and contract terms to avoid service or cost exposure.
• Support crew accommodation logistics including rest periods and proximity to airports.
• Quality-check booking details and hotel data accuracy in systems.
• Communicate with clients and hotel partners professionally across channels.
• Identify recurring issues and propose process improvements.
• Collaborate with international teams in a fast-paced environment.

Skills

Fluent English

Hotel operations

PMS/GDS systems

Communication skills

Education

Bachelor's degree in Hospitality

Tools

PMS

Channel Manager

GDS/OTA

Job description

About The Role

Get-e is scaling quickly, and we're looking for driven, adaptable team players to grow with us. As a Global Hotel Operations Specialist, you'll sit at the core of our 24/7 international service team, managing hotel accommodation bookings for airline crews and clients across the world. You'll work directly with hotel suppliers and PMS/booking systems to secure availability, resolve allotment and rate issues, and keep crew accommodation running without disruption in a fast‑paced, multicultural environment.

Location: Hoofddorp, the Netherlands (No visa sponsorship available)

Hours: 36 hours/week | Rotating shifts: morning, evening & weekends

Salary: €2,800–€3,360 gross/month (based on 36 hours/week)

If you're someone who thrives under pressure, enjoys solving supplier and booking problems, and brings a can‑do mentality to every shift, we'd love to meet you.

What You'll Do

• Manage hotel bookings, room allotments, and rate/availability across a global hotel network.
• Liaise directly with hotel suppliers to resolve availability conflicts, rate discrepancies, and last‑minute changes.
• Monitor cut‑off dates, no‑show/cancellation policies, and contract terms to avoid service or cost exposure.
• Support crew accommodation logistics, including duty‑of‑care requirements (rest periods, curfews, proximity to airport/duty).
• Perform quality checks on booking details and hotel data accuracy in our systems.
• Communicate with clients and hotel partners in a professional, empathetic manner across multiple channels.
• Identify recurring supplier or booking issues and propose process improvements.
• Collaborate with international teammates and internal teams (Client Services, Hotel Management) in a fast‑paced environment.

What You Bring

• Fluent English speaker; additional languages are a plus.
• Prior experience in hotel operations, reservations, or hospitality (e.g. front office, revenue/reservations, or a hotel‑facing role at a travel/DMC/OTA) is strongly preferred.
• Familiarity with hotel PMS, channel manager, or GDS/OTA booking systems is a plus.
• Understanding of hotel industry terms and mechanics (allotments, rate parity, cut‑off dates, no‑show policy) is a plus.
• Strong written and verbal communication skills, especially for supplier negotiation and issue resolution.
• Comfortable with rotating shifts (including weekends).
• Bachelor's degree (or equivalent Dutch HBO‑level thinking/working) — hospitality/hotel management background is a plus.
• Team spirit and a proactive, problem‑solving attitude.

Why us?

• Gross monthly salary of €2,800 - €3,360 based on 36 hours/week.
• 7-month contract with base salary increase upon extension.
• NS Business Card or travel allowance.
• 25 vacation days (full‑time basis).
• 8% vacation allowance (paid in April).

Furthermore, we provide you with other benefits

• Discounted warm Muscle Meals.
• 2 free cab rides per year from Get‑E.
• Biannual company parties.
• Fresh fruit and fair‑trade coffee with freshly roasted beans.
• Friday afternoon “borrel” to wrap up the week.
• Access to our in‑house gym

About Us

Get-e is a fast‑growing B2B travel tech company based in Amsterdam, building a fully managed 24/7 platform that powers airport transfers and A-to-B travel worldwide. Through a strong network of local partners, our service operates in 110+ countries across 900+ airports and destinations.

We are an international team with 30+ nationalities, working together in a dynamic, fast‑paced environment where ideas move quickly and ownership is real.

We work with some of the biggest names in travel, including 70+ airlines and leading global brands, and we are continuing to scale quickly. Recently, we expanded into hotel accommodation for airline crew, opening up an exciting new growth chapter.

At Get-e, you will be working at the intersection of travel, technology, and global operations across three key areas:

• Airlines: Delivering end‑to‑end solutions for crew transport and accommodation, from sourcing partners to automating complex operations, all supported by our 24/7 Global Operations Centre in Amsterdam.
• Assistance Companies: Enabling critical travel logistics, supporting the safe repatriation of travelers and movement of medical professionals.
• Travel Partnerships: Powering transfer solutions behind major global brands like Booking.com, Amadeus, Visa, and Mastercard.

If you enjoy solving complex challenges, working in a fast‑scaling environment, and building products used around the world, you will fit right in.