Global Head of AI-Driven End-User IT Experience

ASML; Veldhoven; On-site; EUR 140,000 - 190,000; Full time

Job summary

ASML is seeking a senior leader to head digital employee experience. You will shape end-user IT services for 40,000+ employees and an expanding ecosystem of partners, driving an automation-first and AI-driven transformation.

You will own global end-user IT services delivery, consolidate ownership into a unified organization, and lead transitions to self-service solutions while ensuring security and cost transparency across the landscape.

Qualifications

• Master’s degree in information technology, computer science, business information management, or related field.
• 12–15 years of experience leading global end-user IT services at scale.
• Proven experience replacing traditional support models with automation, AI, and self-service.
• Strong track record in cost optimization, license management, and budget ownership (€100M+).
• Experience leading large, diverse organizations (100+ professionals) and managing strategic suppliers.
• Solid knowledge of security, compliance, and risk management in enterprise IT environments.

Responsibilities

• Lead global end-user IT services, covering devices, software, support, and license management.
• Consolidate ownership of all end-user services into one unified, accountable organization, globally.
• Drive the transition to AI-driven, automation-first and self-service solutions that simplify the employee experience.
• Increase transparency on IT usage and costs, enabling informed business choices and optimized license management.
• Ensure security and compliance standards across the complete end-user landscape.
• Align closely with multiple teams to ensure seamless delivery.

Skills

End-user IT leadership

Automation & AI

Global program leadership

Budget ownership

Security & compliance

Education

Master’s degree in information technology / CS / BIM

Job description

ASML is seeking a senior leader to head digital employee experience. You will shape end-user IT services for 40,000+ employees and an expanding ecosystem of partners, driving an automation-first and AI-driven transformation.

You will own global end-user IT services delivery, consolidate ownership into a unified organization, and lead transitions to self-service solutions while ensuring security and cost transparency across the landscape.