Global GBS CI Manager: Transformation & Automation Leader

Ernst & Young Advisory Services Sdn Bhd; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

Laptop & phone

Internet allowance

Vacation days (34)

Mobility budget

Hybrid work

Wellbeing platform

Growth opportunities

Job summary

EY in Amsterdam is seeking a Manager Global Business Services: Continuous Improvement to lead CI engagements across consumer product, pharma and specialty chemical sectors. You will guide clients on CI operating models, shape practical recommendations, and drive measurable efficiency gains through Lean, Six Sigma and automation.

The role blends transformation delivery with governance, enabling sustainable value and career growth in a dynamic, international team.

Qualifications

• Bachelor’s degree in a relevant discipline; Lean Six Sigma, PMP, Agile or equivalent certifications are advantageous.
• At least 5+ years of experience in consulting, advisory, continuous improvement, operational excellence, process excellence, transformation in GBS/shared services
• Strong understanding of GBS models, end-to-end business processes and transformation delivery
• Experience in client or stakeholder-facing projects, including workstream delivery, stakeholder engagement and client-ready materials
• Practical experience with Lean, Six Sigma, Kaizen, process mapping, root-cause analysis, IPA and benefits tracking
• Ability to translate data, performance and stakeholder insight into clear recommendations, business cases, roadmaps and delivery plans
• Curiosity about automation, analytics, process mining, workflow, RPA and AI

Responsibilities

• Lead workstreams within client GBS CI engagements, managing scope, deliverables, timelines and quality
• Advise clients on CI operating models, methods, tools, governance routines and performance management practices
• Assess CI capability within operational processes to identify improvement opportunities and shape value-led recommendations
• Work with client stakeholders, GBS leaders and global process owners to prioritize initiatives and translate opportunities into delivery plans
• Apply Lean, Six Sigma, Kaizen, value stream mapping, root-cause analysis, IPA and other methods to diagnose issues and design scalable solutions
• Develop client-ready materials, including insights, roadmaps, business cases, benefits tracking and executive-level recommendations
• Facilitate client workshops and cross-functional working sessions to align stakeholders around priorities and future-state processes
• Identify automation and digital enablement opportunities leveraging process mining, task mining, workflows, RPA, analytics and AI, and drive CI through ERP implementations
• Support implementation, adoption and capability building so clients can sustain improvements
• Act as a trusted advisor to clients on priorities, risks, capability gaps, change impacts and value realization

Skills

Lean Six Sigma

PMP or Agile

Consulting experience

GBS knowledge

Data-driven recommendations

Education

Bachelor’s degree in a relevant discipline

Tools

Process mining

RPA

Kaizen

Job description

EY in Amsterdam is seeking a Manager Global Business Services: Continuous Improvement to lead CI engagements across consumer product, pharma and specialty chemical sectors. You will guide clients on CI operating models, shape practical recommendations, and drive measurable efficiency gains through Lean, Six Sigma and automation.

The role blends transformation delivery with governance, enabling sustainable value and career growth in a dynamic, international team.