Global Field Service Technician: Proactive Maintenance

Phenospex

Heerlen

Hybrid

EUR 42,000 - 62,000

Full time

4 days ago

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Job summary

Phenospex is seeking a hands-on Service Technician to deliver high-quality after-sales support, maintenance and system optimisation across global installations. The role blends remote issue resolution with international field visits, working with Projects and Engineering teams to maximize uptime and client satisfaction.

You will train customers, perform preventive maintenance, resolve hardware/software issues and contribute to product improvements.

Qualifications

Educational background: a vocational technical degree (MBO / Associate degree / HNC) or Bachelor's in Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Automation or equivalent.
Hands-on experience in field service, technical support or electromechanical maintenance (preferably with complex automated equipment or sensor systems).
Technical core: diagnose and resolve mechanical, electrical or software-related issues using defined procedures. Understanding of agricultural/phenotyping technologies is a plus.
Customer focus & communication: genuine interest in customer success, patient, empathetic and solutions-oriented.
Full professional proficiency in English.
Mobility: valid driver's license and full flexibility/capability to travel internationally (~50% travel).
If you require sponsorship to work in the EU, please indicate this in your application.

Responsibilities

Travel to international client sites to train our customers, understand their needs, execute preventive maintenance, perform quality control checks, replace components and deploy hardware/software updates.
Remote diagnostics & issue resolution: provide rapid diagnostic and issue resolution support for control systems, hardware and interfaces to optimise system performance.
Cross-functional & project collaboration: work with customer IT/technical leads and internal Phenospex teams; provide feedback to Project Managers for long-term issue resolution.
Ticket resolution & feedback: own domain-specific technical tickets, log activity in CRM and submit resolution reports; communicate outcomes to customers.
Safety & compliance: maintain a safe, compliant work environment by adhering to health and safety regulations on site and in the workshop.