Global Field Service Manager – EU & APAC

Rapid Micro Biosystems; Netherlands; Remoto; EUR 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Rapid Micro Biosystems is seeking a Field Service Manager for EU & APAC to lead a geographically dispersed team of Field Service Engineers, delivering world-class service, support, and customer satisfaction across regions. This role emphasizes operational excellence, regulatory adherence, preventive maintenance, and customer partnerships.

Ideal candidates bring 8+ years in field service with leadership experience, strong laboratory automation knowledge, and willingness to travel up to 50%

Competenze

• Bachelor’s degree in Engineering, Life Sciences, or a related technical discipline.
• 8+ years of field service experience with at least 3+ years in a leadership role.
• Experience managing multi-country teams and navigating cross-cultural environments.
• Strong understanding of laboratory automation, medical devices, or similar regulated products.
• Willingness to travel up to 50% internationally.
• Excellent organizational, communication, and problem-solving skills.

Mansioni

• Lead, coach, and develop a team of FSEs across EU and APAC.
• Ensure timely field service actions: installations, preventive maintenance, repairs.
• Ensure compliance with ISO, GMP, radiation safety standards.
• Manage regional service budgets and participate in service revenue growth.
• Collaborate with Sales, Quality, Product Support to drive customer success.

Conoscenze

Leadership

Customer Focus

Operational Excellence

Analytical Skills

Cultural Agility

Formazione

Bachelor’s degree in Engineering/Life Sciences

Descrizione del lavoro

Rapid Micro Biosystems is seeking a Field Service Manager for EU & APAC to lead a geographically dispersed team of Field Service Engineers, delivering world-class service, support, and customer satisfaction across regions. This role emphasizes operational excellence, regulatory adherence, preventive maintenance, and customer partnerships.

Ideal candidates bring 8+ years in field service with leadership experience, strong laboratory automation knowledge, and willingness to travel up to 50%