Global Field Service Engineer (Semiconductor Equipment)

ITEC; Nijmegen; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

ITEC seeks a Service Engineer to install, commission and support our semiconductor equipment at customer sites worldwide. You will also provide remote assistance from Nijmegen when not travelling and contribute to training and knowledge transfer.

The role emphasizes hands-on technical support, collaboration with product teams, and delivering improvements based on customer feedback, with frequent travel and a strong English requirement.

Qualifications

• Bachelor’s degree in Mechanical, Electrical or Mechatronics Engineering.
• At least 3 years of relevant experience in a high-tech environment.
• Experience working with high-precision assembly equipment.
• Strong analytical, problem-solving and organizational skills.
• Good interpersonal and communication skills, with the ability to work effectively in an international team.
• Fluency in English. Spanish is a plus.
• A customer-focused mindset and the ability to work independently.
• Willingness to travel frequently, both nationally and internationally, and to occasionally provide support outside regular working hours.
• A valid driving licence.

Responsabilités

• Install, set up and support the acceptance of new machines and modules at customer sites.
• Provide remote and on-site technical support, troubleshoot complex issues after machine release and support suppliers during serial production.
• Support product development by providing practical input to the product team based on customer feedback.
• Validate products against design specifications, customer requirements and reliability standards.
• Coordinate beta testing at customer sites and ensure appropriate technical follow-up.
• Identify and implement improvements to machine quality, speed, cost and overall performance.
• Provide customer training, both at ITEC and on-site.
• Facilitate regular technical meetings with customers, channel customer feedback through JIRA CASE/CRS and follow up on technical issues through closure.

Connaissances

Analytical skills

Problem-solving

Interpersonal skills

Communication skills

Fluent English

Willingness to travel

Formation

Bachelor’s degree in Mechanical, Electrical or Mechatronics Engineering

Outils

High-precision assembly equipment

Description du poste

ITEC seeks a Service Engineer to install, commission and support our semiconductor equipment at customer sites worldwide. You will also provide remote assistance from Nijmegen when not travelling and contribute to training and knowledge transfer.

The role emphasizes hands-on technical support, collaboration with product teams, and delivering improvements based on customer feedback, with frequent travel and a strong English requirement.