International Service Engineer

ITEC; Nijmegen; On-site; EUR 60,000 - 90,000; Full time

Job summary

ITEC seeks a Service Engineer to install, commission and support our semiconductor equipment at customer sites worldwide. You will also provide remote assistance from Nijmegen when not travelling and contribute to training and knowledge transfer.

The role emphasizes hands-on technical support, collaboration with product teams, and delivering improvements based on customer feedback, with frequent travel and a strong English requirement.

Qualifications

• Bachelor’s degree in Mechanical, Electrical or Mechatronics Engineering.
• At least 3 years of relevant experience in a high-tech environment.
• Experience working with high-precision assembly equipment.
• Strong analytical, problem-solving and organizational skills.
• Good interpersonal and communication skills, with the ability to work effectively in an international team.
• Fluency in English. Spanish is a plus.
• A customer-focused mindset and the ability to work independently.
• Willingness to travel frequently, both nationally and internationally, and to occasionally provide support outside regular working hours.
• A valid driving licence.

Responsibilities

• Install, set up and support the acceptance of new machines and modules at customer sites.
• Provide remote and on-site technical support, troubleshoot complex issues after machine release and support suppliers during serial production.
• Support product development by providing practical input to the product team based on customer feedback.
• Validate products against design specifications, customer requirements and reliability standards.
• Coordinate beta testing at customer sites and ensure appropriate technical follow-up.
• Identify and implement improvements to machine quality, speed, cost and overall performance.
• Provide customer training, both at ITEC and on-site.
• Facilitate regular technical meetings with customers, channel customer feedback through JIRA CASE/CRS and follow up on technical issues through closure.

Skills

Analytical skills

Problem-solving

Interpersonal skills

Communication skills

Fluent English

Willingness to travel

Education

Bachelor’s degree in Mechanical, Electrical or Mechatronics Engineering

Tools

High-precision assembly equipment

Job description

About The Role

As a Service Engineer, you will work with ITEC’s advanced semiconductor manufacturing equipment at customer sites around the world. You will install and commission new machines, provide technical support and training, and solve complex technical challenges in the field.

Supporting customers mainly across Europe, and occasionally in the Americas and Asia, you act as a trusted technical partner throughout the lifecycle of our systems. You help customers optimize machine performance, troubleshoot technical issues and build their technical capabilities through training and knowledge sharing.

Your field experience also contributes to the development of our technology. Working closely with our engineering and product teams, you bring customer feedback and practical insights back into ITEC to help improve our existing equipment and future solutions. When you are not travelling, you will work from our headquarters in Nijmegen, providing remote technical support and preparing upcoming service activities.

What you will do

• Install, set up and support the acceptance of new machines and modules at customer sites.
• Provide remote and on-site technical support, troubleshoot complex issues after machine release and support suppliers during serial production.
• Support product development by providing practical input to the product team based on customer feedback.
• Validate products against design specifications, customer requirements and reliability standards.
• Coordinate beta testing at customer sites and ensure appropriate technical follow-up.
• Identify and implement improvements to machine quality, speed, cost and overall performance.
• Provide customer training, both at ITEC and on-site.
• Facilitate regular technical meetings with customers, channel customer feedback through JIRA CASE/CRS and follow up on technical issues through closure.

What you will need

• A bachelor’s degree, or equivalent level of working and thinking, in Mechanical, Electrical or Mechatronics Engineering.
• At least 3 years of relevant experience in a high-tech environment. Experience in the semiconductor industry is a plus.
• Experience working with high-precision assembly equipment.
• Strong analytical, problem-solving and organizational skills.
• Good interpersonal and communication skills, with the ability to work effectively in an international team.
• Fluency in English. Spanish is a plus.
• A customer-focused mindset and the ability to work independently.
• Willingness to travel frequently, both nationally and internationally, and to occasionally provide support outside regular working hours.
• A valid driving licence.

ITEC is an Equal Opportunity/Affirmative Action Employer.