GGA Officer

1100 Springer Nature B.V.; Groningen; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Springer Nature is seeking an Office Facilitator in Groningen to be the central point of contact for employees, visitors, suppliers and workplace service providers. This on-site role focuses on creating a welcoming, organized and engaging office environment while ensuring smooth day-to-day operations.

You will coordinate facilities, provide employee support, and engage with the community to enhance the workplace experience.

Qualifications

• Essential MBO-level qualification or equivalent experience.
• Experience in office coordination, facilities management, hospitality or similar customer-facing environment.
• Excellent interpersonal and communication skills with the ability to build positive relationships at all levels.
• Strong organisational skills with the ability to manage multiple priorities and administrative processes.
• Proactive, service-oriented approach and genuine passion for supporting people.
• Good working knowledge of Microsoft Office applications and workplace systems.
• Fluency in Dutch and English.
• Desirable BHV certification or willingness to obtain certification.
• Experience coordinating office events or engagement activities.
• Experience working with external suppliers, contractors or facilities providers.

Responsibilities

• Act as the first point of contact for employees, visitors and external partners, delivering a welcoming and professional experience.
• Communicate effectively with colleagues, suppliers and stakeholders, ensuring information and requests are handled clearly.
• Coordinate day-to-day office operations, maintaining high standards of facilities and workplace services.
• Provide timely and effective support to employees and visitors.
• Coordinate office events, meetings and engagement initiatives with project management discipline.
• Monitor workplace processes and support quality management and continuous improvement.
• Support governance, risk and compliance by maintaining a safe and compliant environment.
• Identify opportunities to improve the employee experience and office culture.

Skills

Office coordination

Facilities management

Hospitality

Microsoft Office

Fluency in Dutch and English

Education

MBO-level qualification

Tools

Microsoft Office

Job description

Role: Office Facilitator

Location: Groningen - On-site, Permanent

Closing date: 13th November 2026

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are pioneers in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature.

At Springer Nature, we recognise that talent is developed through a range of career paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short-term effectiveness and long-term growth in mind.

About SNAIL

At Springer Nature AI Labs (SNAIL), we’re shaping the future of scientific publishing through responsible, human-centred AI. Our team is at the front line of integrating advanced AI technologies to optimize processes and enhance the user experience for researchers and academics worldwide. We value a collaborative work environment where ideas flourish, and innovation is encouraged. With our curiosity-driven, impact-first culture, we focus on delivering AI innovation at scale always with integrity and in close collaboration across functions. Our commitment to long-term growth ensures that our people are nurtured and developed to reach their full potential.

About the Role

The Office Facilitator is the central point of contact for employees, visitors, suppliers and workplace service providers within our Groningen office. This is a highly visible and people-focused role, responsible for creating a welcoming, organised and engaging workplace environment while ensuring the smooth day-to-day running of the office. The role combines office coordination, facilities management, employee support and community engagement. Success in this position comes from building strong relationships across the office, providing excellent service to colleagues and visitors, and proactively identifying opportunities to enhance the workplace experience. This is an on-site role based in Groningen. This location supports effective collaboration with the team and aligns with business needs.

Role Responsibilities

• Act as the first point of contact for employees, visitors and external partners, delivering a welcoming and professional experience while building strong relationships across the office.
• Communicate effectively with colleagues, suppliers and stakeholders, ensuring workplace information, updates and requests are handled clearly and efficiently.
• Coordinate day-to-day office operations, maintaining high standards of operational excellence across facilities, workplace services and employee support activities.
• Take a customer-focused approach to identifying and resolving workplace issues, ensuring employees receive timely and effective support.
• Coordinate office events, meetings and employee engagement initiatives, applying project management principles to ensure activities are delivered successfully and on schedule.
• Monitor workplace processes and services, supporting quality management through regular reviews and continuous improvement initiatives.
• Support governance, risk and compliance management activities by helping to maintain a safe, secure and compliant working environment and ensuring workplace procedures are followed.
• Proactively identify opportunities to improve the employee experience, workplace efficiency and overall office culture.

Skills, Experience & Qualifications

• Essential MBO-level qualification or equivalent experience.
• Previous experience in office coordination, workplace services, facilities management, hospitality or a similar customer-facing environment.
• Excellent interpersonal and communication skills, with the ability to build positive relationships at all levels.
• Strong organisational skills with the ability to manage multiple priorities and administrative processes.
• A proactive, service-oriented approach and a genuine passion for supporting people.
• Good working knowledge of Microsoft Office applications and workplace systems.
• Fluency in Dutch and English.
• Desirable BHV certification or willingness to obtain certification.
• Experience coordinating office events, employee engagement activities or workplace programmes.
• Experience working with external suppliers, contractors or facilities providers.

In return, we offer a competitive salary and benefits package, together with the opportunity to play a key role in shaping the employee experience within our Groningen office.

At Springer Nature, our mission is to be part of progress - and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities at Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/.

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Job Posting End Date: 13-11-2026

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, we open the doors to discovery for all our employees - offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts. Whether you are at the beginning of your career or are an experienced professional, we invite you to find out more about the roles we offer and explore our current vacancies. We are a global and progressive business, founded on a heritage of trusted and respected brands - including Springer, founded in 1842, Macmillan, founded in 1843 and Nature, first published in 1869. Nearly two centuries of progress and advancement in science and education have helped shape the business we are today. Research and learning continues to be the cornerstone of progress, and we will continue to open doors to discovery through trusted brands and innovative products and services. Springer Nature Group was created in May 2015 through the combination of Nature Publishing Group, Macmillan Education and Springer Science+Business Media.