German Supplier Compliance Specialist

Assent; Amsterdam; Hybrid; EUR 51,000 - 58,000; Full time

Benefits offered by this job

Vacation benefits

Bonus program

Retirement savings

Job summary

Assent, a leader in product compliance, is seeking a German-speaking Customer (Supplier) Support Associate to join our Europe team. You will interact with suppliers to gather documents, explain requirements, and resolve questions.

Based in Europe and working in a hybrid model, you will collaborate with the Supplier Support and Sales teams to drive compliant dataflows and timely responses. The role emphasizes strong communication, multilingual support, and a customer-first attitude with growth

Qualifications

• Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages such German may be required.
• Bachelor’s Degree/Higher diploma from a recognized learning institution.
• 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres).
• Solid ability to manage time effectively and juggle multiple priorities at one time.

Responsibilities

• Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites;
• Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
• Validate and ensure Quality Assurance for compliance data provided by our suppliers;
• Act as a peer mentor to Supplier Support Agents as required

Skills

German language

English language

Communication

Time management

Education

Bachelor’s degree

Tools

MS Office

Google Applications

Job description

Assent, a leader in product compliance, is seeking a German-speaking Customer (Supplier) Support Associate to join our Europe team. You will interact with suppliers to gather documents, explain requirements, and resolve questions.

Based in Europe and working in a hybrid model, you will collaborate with the Supplier Support and Sales teams to drive compliant dataflows and timely responses. The role emphasizes strong communication, multilingual support, and a customer-first attitude with growth