German Speaking Tech Support & Service Representative

Universal Electronics; Enschede; Hybrid; EUR 27,552 - 41,328; Part time

Benefits offered by this job

Fun international team environment

Room to learn and grow

Direct impact on customer satisfaction

Job summary

A leading consumer electronics firm located in Enschede is seeking a part-time, German-speaking Tech Support & Services Representative. The role focuses on providing high-quality customer support for users in Germany and the U.S. Candidates should be fluent in both German and English and have a service-oriented mindset. We offer a hybrid work environment and opportunities for professional growth.

Qualifications

• Fluent in both German and English, spoken and written.
• Excellent written communication and friendly phone manner.
• Previous experience in customer service or tech support is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and web platforms.
• Troubleshoot product issues and provide clear, solution-oriented support.
• Assist with programming and upgrading remote controls.

Skills

Service mindset

Fluency in German and English

Passion for supporting customers

Technical problem-solving

Customer-focused

Tools

Coosto

Aloha

AFAS

EZ Remote

Yellow Pages

Job description

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Recruitment Consultant, The Chain Company

We are looking for a part-time, German-speaking Tech Support & Services Representative for our client, Universal Electronics (UEI).

At UEI, you'll be part of a world-class team dedicated to innovating and redefining wireless control. Whether through chips, software licenses, or turnkey products, UEI continuously reinvents how consumers interact with devices and services in their homes.

Each day, they make the connected home smarter, easier to use, and more sustainable. UEI serves Fortune 100 clients such as Comcast, Apple, Samsung, Google, Vivint, and Daikin, offering advanced wireless technology solutions—including voice-enabled remote controls, cloud control systems, ultra-low-power Bluetooth silicon, smart thermostats, sensors, and more IoT innovations.

Support Smarter Living—One Customer at a Time

At Universal Electronics B.V., you'll help simplify home entertainment and smart home experiences for users worldwide.

They are currently looking for a Tech Support & Services Representative with:

• A strong service mindset
• Fluency in German and English
• A passion for supporting customers across the German and U.S. markets

Do you enjoy solving technical problems, turning frustrated customers into satisfied ones, and working with cutting-edge consumer electronics? Then we’d love to hear from you!

What You’ll Do

As part of UEI’s international Customer Service Center, you will be the first point of contact for consumers in Germany, the United States, and beyond. You’ll offer high-quality support through phone, email, and online platforms.

Your key responsibilities:

• Respond to customer inquiries via phone, email, and web platforms (e.g., Amazon reviews/Q&A).
• Troubleshoot product issues and provide clear, solution-oriented support.
• Assist with programming and upgrading remote controls, and handle product exchanges.
• Review and help maintain website content; translate or proofread German and/or English text.
• Keep internal documentation, FAQs, and knowledge bases up to date.
• Prioritize your workload independently while aligning with team KPIs.

What You Bring

• Fluent German and English, both spoken and written
• Excellent written communication and a clear, friendly phone manner
• A natural interest in technology, mobile apps, and smart home devices
• Previous experience in customer service or tech support is a plus
• Organized, flexible, and calm under pressure
• Customer-focused and result-oriented, always looking for the best solution

Nice to Have (or Willing to Learn):

• Experience with tools like Coosto, Aloha, AFAS, EZ Remote, Yellow Pages
• Product knowledge in categories such as:
• Remote controls, wall mounts, antennas, headphones, chargers, cables
• Familiarity with B2C platforms and consumer behavior on Amazon, eBay, etc.

What they Offer

• A fun, international team environment
• Hybrid working opportunities
• Room to learn and grow within tech and customer support
• A role where you’ll have a direct impact oncustomer satisfaction and product experience

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Computers and Electronics Manufacturing

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