German Claims Specialist (Logistics) - Hybrid Amsterdam

Jobster; Amsterdam; Ibrido; EUR 40.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Gym membership contribution

Pension scheme

Monthly allowance

Subsidised language courses

8% holiday allowance

Descrizione del lavoro

Jobster in Amsterdam seeks a Claims & Quality Specialist to manage damage claims, investigate incidents, and support service quality improvements across BeNeLux markets. You will coordinate with customers, carriers, and internal teams in German and English, bridging Dutch operations and German customers.

The role offers Hybrid work and a path from Junior Specialist to Specialist depending on experience, with responsibilities spanning claims processing, incident analysis, and KPI reporting.

Competenze

• 3+ years of damage & quality management in the finished vehicle sector.
• Fluent in German and English, both written and spoken.
• Knowledge of commercial law as well as transport law and transport regulations.
• Advanced MS Office skills.

Mansioni

• Review and classify incoming damage notifications and claims.
• Handle claims according to contractual, legal, and internal procedures.
• Determine liable party, amount of damage and compensation.
• Collect and maintain supporting documentation such as photos, reports, and statements.
• Follow up on claims through to resolution and support related administrative processing.
• Analyse damage cases, identify root causes, and support corrective actions.
• Contribute to reducing damage rates and improving service quality.
• Communicate with customers, carriers, suppliers, and internal teams on claim-related matters.
• Work with German market and customers, as well as Dutch.
• Support the handling of operational incidents and quality deviations.
• Coordinate with logistics partners on corrective actions and follow-up activities.
• Identify recurring issues and support solutions to prevent future incidents.
• Maintain accurate claim data, documentation, and case updates in relevant systems.
• Creating reports/statistics/KPI files/flow charts
• Evaluate business partners service performance based on KPI

Conoscenze

German language

English language

Negotiation

Analytical thinking

Logistics knowledge

Stakeholder management

Formazione

Higher vocational education in logistics or similar field

Strumenti

MS Office

Descrizione del lavoro

Jobster in Amsterdam seeks a Claims & Quality Specialist to manage damage claims, investigate incidents, and support service quality improvements across BeNeLux markets. You will coordinate with customers, carriers, and internal teams in German and English, bridging Dutch operations and German customers.

The role offers Hybrid work and a path from Junior Specialist to Specialist depending on experience, with responsibilities spanning claims processing, incident analysis, and KPI reporting.