Generalist Service Representative II

Schneider Electric; Hoofddorp; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Life and disability insurances

Paid time off

Parental and care leave

Flexible work options

Confidential counseling

Job summary

Schneider Electric seeks a Generalist Service Representative II to deliver hands-on technical service in the Netherlands. You will install, commission, and maintain customer systems, perform preventive and corrective maintenance, and diagnose onsite issues with a strong emphasis on safety and customer satisfaction.

In this role you will identify customer needs, propose solutions, and support service growth while upholding high quality and safety standards.

Qualifications

• Technical expertise with the ability to work independently and apply procedures effectively.
• Resilience and flexibility to handle dynamic field service environments.
• Strong communication skills to engage customers and explain technical concepts clearly.
• Commitment to safety standards and delivering high-quality service every time.

Responsibilities

• Install, commission, and maintain customer systems following established procedures.
• Conduct preventive and corrective maintenance to maximize reliability and minimize downtime.
• Diagnose and repair technical issues onsite with a focus on safety and customer satisfaction.
• Proactively identify customer needs and recommend solutions that drive service growth.

Skills

Active Listening

Customer Orientation

Installation

Commissioning

Preventive Maintenance

Problem Solving

Technical Documentation

Time Management

Job description

We're hiring a Generalist Service Representative II to deliver top-tier technical service to our customers. If you thrive in a hands-on role where you solve problems, ensure safety, and keep critical systems running smoothly, this opportunity is for you.

What will you do?

• Install, commission, and maintain customer systems following established procedures to ensure optimal performance
• Conduct preventive and corrective maintenance that maximizes equipment reliability and minimizes downtime
• Diagnose and repair technical issues onsite with a focus on safety, quality, and customer satisfaction
• Proactively identify customer needs and recommend solutions that drive service growth

What are the key skills we are looking for:

• Active Listening - intermediate level; understanding customer concerns to deliver tailored technical solutions
• Customer Orientation - intermediate level; building trust through responsive and professional service delivery
• Installation - intermediate level; setting up systems accurately to meet operational specifications
• Commissioning - intermediate level; validating system functionality before handover to customers
• Preventive Maintenance - intermediate level; conducting scheduled inspections to prevent equipment failures
• Problem Solving - developing level; diagnosing technical issues and implementing effective fixes
• Technical Documentation - intermediate level; maintaining accurate service records and reports
• Time Management - intermediate level; balancing multiple service calls while meeting deadlines

What qualifications will make you successful:

• Technical expertise with the ability to work independently and apply procedures effectively
• Resilience and flexibility to handle dynamic field service environments
• Strong communication skills to engage customers and explain technical concepts clearly
• Commitment to safety standards and delivering high-quality service every time

What's in it for me?

• Engaging, hands-on work with real impact on customer operations
• Professional development through technical training and certification opportunities
• Collaborative culture that prioritizes safety, quality, and continuous improvement
• Variety and autonomy in a role that keeps you moving and learning

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: life and disability insurances, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.
• Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
• Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
• Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.