Functional Consultant

WestPoint Search; Den Haag; Hybrid; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Profit share bonus

Pension plan

Annual leave

Training budget

Hybrid work

Travel opportunities

Job summary

WestPoint Search supports a large international organisation near The Hague in recruiting a Functional Consultant to cover core business applications with emphasis on Dynamics 365 Sales. The role blends user support, workshops, training, documentation, process improvement and functional configuration in an international setting.

You will translate business requirements into practical functional designs, configure systems, run testing and UAT, and help ensure reliable data flows between core

Qualifications

• Over 2 years' experience as a Functional Consultant, Application Consultant/Manager, or Business Analyst.
• Strong English language skills, written and spoken.
• Analytical, structured and pragmatic approach to problem-solving.
• Able to work with stakeholders in an international environment.

Responsibilities

• Support and train key users and end users across an international organisation.
• Build in-depth knowledge of core business applications and become a functional contact.
• Translate requirements into practical functional designs, system setups and improvements.
• Support configuration, testing, UAT, releases and go-live activities.
• Improve user documentation, processes and application support.
• Ensure reliable data flows between core applications and commercial processes.
• Collaborate with technical teams to investigate issues and deliver enhancements.
• Support Dynamics 365 Sales integration with broader business processes.

Skills

Functional mindset

User training

Requirements gathering

Stakeholder management

Analytical thinking

Tools

Dynamics 365 Sales

CRM systems

Microsoft 365

Job description

Functional Consultant | Core Business Applications & MS Dynamics 365 Sales

The Hague region | Hybrid

Salary: €60,000 - €75,000 based on experience

Are you a Functional Consultant, Application Manager or Business Analyst who enjoys getting close to users, understanding how a business operates and turning that into better systems, processes and support?

WestPoint search are searching on behalf of a large international organisation near The Hague that is looking for a Functional Consultant to take an important role across its core business application landscape, alongside Dynamics 365 Sales.

The role centres on two business-critical applications that support operational processes across the organisation. You do not need experience with these exact systems. What matters is that you have the functional mindset to learn a new application landscape, work confidently with users and take ownership of a key product area.

You will work closely with an experienced Functional Consultant within the international team, building knowledge across both applications and becoming a trusted point of contact for users across the business. This is a genuinely varied role: user support, workshops, training, documentation, process improvement, functional configuration, testing and supporting smaller enhancements or rollouts. There is also exposure to Dynamics 365 Sales, particularly where commercial processes, data and integrations connect with the wider application landscape.

What you will be doing:

• Supporting and training key users and end users across an international organisation
• Building in-depth knowledge of the core business applications and becoming a key functional contact
• Understanding business processes and translating requirements into practical functional designs, system setups and improvements
• Supporting configuration, testing, UAT, releases and go-live activity
• Improving user documentation, ways of working and the quality of application support
• Assessing the impact of changes on users, processes, data and connected systems
• Working with technical and development teams to investigate issues and deliver enhancements
• Supporting the functional development of Dynamics 365 Sales where it connects to wider business processes
• Helping ensure reliable data flows between the core applications and commercial processes

What we are looking for:

• Over 2 years' experience as a Functional Consultant, Application Consultant/Manager, Business Analyst or in a customer-facing business application support role
• Someone who enjoys working directly with users and explaining systems or processes clearly
• Exposure to functional configuration, testing, documentation, UAT, releases or continuous improvement
• An analytical, structured and pragmatic approach to problem-solving
• Confidence working with different stakeholders in an international environment
• Strong English, written and spoken

Useful, but not essential:

• Experience with D365 Sales, CRM or wider Microsoft business applications
• Experience supporting operational, enterprise or regulated business applications
• Agile or DevOps ways of working

What can you expect:

• Competitive salary, depending on experience
• 8% profit share bonus
• Pension contribution
• Over 30 days’ annual leave
• Training and development budget
• Hybrid working, with a minimum of two days per week in the office
• International environment with occasional travel

This is not a purely technical development role. It would suit someone who wants to own a product area, build real functional expertise and work at the intersection of users, processes and technology.