Front Office Transport Coordinator

SDSNL; Tilburg; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Fully covered health insurance

Pension plan

100% Fitness subscription

25 vacation days

Comprehensive insurances

6% holiday allowance

Performance bonus

Job summary

Samsung SDS NL is seeking a Front Office Transport Coordinator to manage daily order handling and transport planning. You will be the primary contact for customers, carriers, and warehouse teams, ensuring on-time delivery and proactive issue resolution.

The role requires a logistics degree, 1–3 years’ experience, and strong English communication. You will work in a fast-paced, international logistics environment with shift arrangements.

Qualifications

• Logistics Bachelor/Master's degree.
• 1–3 years of relevant experience.
• Customer oriented.
• Proactive attitude and assertive personality.
• Business English in speaking and writing.
• Willing to work in shifts.

Responsibilities

• Be the first point of contact for customers and shipments.
• Coordinate tracking and routing of shipments across modes.
• Collaborate with transport providers to ensure on-time execution.
• Edit and share daily OTD and tracking reports.

Skills

Customer oriented

MS Word

MS Excel

Business English

Shift work

Education

Logistics Bachelor/Master's degree

Tools

MS Word

MS Excel

Job description

Job Title Front Office Transport Coordinator Department Team:SDSNL Group:Captive Group Part: OPEX Part Subpart: Site Tilburg1/Breda 2, Transport Outbound Time Type Full time

Role Summary

About Us Samsung SDS is the global IT and logistics arm of the Samsung Group, operating in over 40 countries. Through our smart logistics platform, Cello, we deliver innovative supply chain solutions to leading companies worldwide optimizing everything from transport to warehouse operations. Front Office Transport Coordinator executes daily order management and transport planning while also being responsible for on time collection of shipments. They are the first and main contact for carrier, warehouse operations, customer and their customers for day-to-day operations. They act as first escalation point for customers/carriers/colleagues for all transport related topics.

Key Responsibilities

Customer Satisfaction

First point of contact for customer regarding all shipments.

Ensure questions are answered in a customer-oriented and satisfactory way.

Provide pro-active solutions/alternatives to customer.

Tracking Coordinates

Tracking Coordinates daily activities to follow up on in transit shipments via all transport modes, and re-routes freight as needed to meet demands and minimize cost.

Execute risk assessment to spot delay of shipments at an early stage and take appropriate actions to minimize impact.

Provide timely and proactive information to customers in case of delays or potential risks.

Create and share detailed status overviews of in transit shipments.

Service providers

Works closely with transport service providers to ensure efficient and effective execution of processes.

Investigate exceptions of the standard process and disturbance in order to prevent and solve issues.

Responsible for keeping the on-time delivery KPI and on time information of delivery KPI above agreed target.

Collect IOD/COD in accordance with key performance indicator in order to receive a proof of delivery.

Reporting

Edit and send a daily OTD and tracking reports in order to inform management, customer and other stake holders about the daily distribution planning.

Requirements

• Logistics Bachelor/Master's degree
• Minimum of 1-3 years of relevant experience
• Customer orientated
• Assertive personality
• Proactive attitude
• Business English in speaking and writing
• MS Word and Excel skills
• Willing to work in shifts.

Benefits

• Fully covered health insurance
• Pension plan with Be Frank (6% employee contribution, defined contribution)
• 100% Basic Fit fitness subscription covered
• 25 vacation days (full-time), with option to buy or earn extra days
• Comprehensive additional insurances (WIA Excedent, WIA Aanvullend, WGA Gap)
• 8% holiday allowance included in annual salary
• Performance bonus

Ready to Join Us?

Powering the Worlds Logistics! Samsung SDS, an IT & logistics service provider, was established in 1985. As Korea’s no.1 IT service provider the company accelerates digital innovation in logistics. Since the start, Samsung SDS has been one of the fastest growing logistics service providers in the world, with a strong focus on innovative logistics solutions in warehousing, distribution and freight forwarding. Samsung SDS transforms logistics with Cello and Cello Square, our cutting-edge logistics IT platforms. Delivering global, end-to-end logistics services for seamless and resilient supply chains with full visibility. Samsung SDS has a turnover of around USD 5.5 billion (2024) and is active in 36 countries, with 56 locations. For more information: Web: www.samsungsds.com, www.cello-square.com LinkedIn: www.linkedin.com/company/91179194/ YouTube: www.youtube.com/c/samsungsdsglobal Join Us Looking for your next career step in logistics and technology? At Samsung SDS, you’ll work in an international environment focused on innovation and collaboration. We offer opportunities for growth, development, and meaningful work. Take a look at our current openings to see what fits your experience. If you’d like to learn more about working with us, feel free to get in touch. Samsung SDS - your next step starts here.