Front Office Management Intern - September 2026

PPHE Hotel Group; Amsterdam; On-site; EUR 8,000 - 9,000; Full time

Benefits offered by this job

Meal during shift

Discounted hotel rates

Employee discounts

Learning & development opportunities

Career growth across PPHE

Annual events

Job summary

Park Plaza Vondelpark, part of PPHE Hotel Group, is seeking a Front Office Management Intern to start in September 2026. This internship offers a full‑time learning experience for a minimum of 5 months, aligned with your study requirements.

You will support daily Front Office operations, guest services and basic leadership tasks while collaborating with Housekeeping, Engineering and F&B to ensure smooth, guest‑centred experiences and revenue opportunities.

Qualifications

• Enrolled in hospitality-related study programme.
• Strong written and spoken English.
• Passion for hospitality and guest experiences.
• Proactive, organized, eager to learn in a dynamic environment.
• Commercial mindset with ability to upsell hotel services.
• Eligible to complete an internship in the Netherlands.

Responsibilities

• Deliver exceptional guest service throughout the guest journey and ensure Front Office operations meet brand standards.
• Maintain an organized reception area and manage front office supplies and amenities.
• Support Front Office Team Leaders with daily operations and motivate colleagues to achieve monthly goals.
• Assist with revenue generation by promoting upgrades, breakfast packages, and other hotel facilities and restaurant offers.
• Be flexible by supporting Front Office Host and Team Leader duties as needed.
• Collaborate with Housekeeping, Engineering and F&B to handle guest requests and coordinate tasks.
• Complete administrative duties, maintain records and ensure policy compliance.

Skills

Hospitality mindset

English communication

Guest service

Leadership potential

Team player

Education

Currently enrolled in hospitality/hotel management/tourism

Job description

Internship opportunity: Front Office Management Intern starting September 2026

Park Plaza Vondelpark combines contemporary style with an intimate boutique atmosphere. Located steps away from the iconic Vondelpark and vibrant cultural hotspots, our hotel offers guests a warm and personalised experience.

If you are passionate about hospitality, love connecting with people, and are eager to develop your leadership skills, this is the perfect opportunity to begin your management journey in Front Office.

As our Front Office Management Intern, you will support the daily operation of the Front Office while gaining hands‑on leadership experience. This role combines guest service, operational support, administration, and commercial responsibilities, with flexibility to assist other departments when required.

This internship offers a full-time learning experience for a minimum of 5 months, aligned with your study requirements.

Responsibilities

• Deliver exceptional guest service throughout the guest journey, ensuring all Front Office operations meet brand standards.
• Maintain an organized reception area, including key wallets, room keys, registration documents, stationery, and Front Office supplies, and manage the ordering of amenities and operational materials.
• Support Front Office Team Leaders with daily operations, demonstrating basic leadership by motivating colleagues, encouraging teamwork, and helping achieve monthly departmental goals.
• Assist with revenue generation by finalizing room upgrades, promoting breakfast packages, upselling and cross‑selling hotel facilities and restaurant offers, and contributing to departmental targets.
• Remain flexible by supporting both Front Office Host and Team Leader responsibilities, adapting to operational needs and ensuring smooth daily operations.
• Work closely with Housekeeping, Engineering, Food & Beverage, and other departments, assisting with guest requests such as sofa bed preparation, basic maintenance coordination, and other operational tasks as needed.
• Complete administrative duties accurately, maintain operational records, and ensure compliance with hotel policies and brand standards.

Essential Requirements

• Currently enrolled in a hospitality, hotel management, tourism, or related study programme
• Strong communication skills in English, written and spoken
• Passion for hospitality and creating memorable guest experiences
• Proactive, organised, and eager to learn in a dynamic environment
• Strong guest service and interpersonal skills
• Commercial mindset with confidence to promote hotel services
• Eligible to complete an internship in the Netherlands

Preferred Requirements

• Previous experience or strong interest in Front Office or hospitality operations
• Leadership potential with a proactive and flexible attitude
• Commercial awareness and confidence in upselling
• Well organised, detail-oriented, and a team player
• Dutch or any additional language is an advantage

Your Benefits and Perks

• Tasty and healthy meal during your shift
• Discounted hotel rates including Radisson Hotel Group worldwide and family and friends
• 50% food and beverage discount at our restaurants and bars
• Exclusive discounts via alleo.nl
• Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products
• Great learning and development opportunities
• Career growth opportunities across PPHE Hotel Group Europe
• Annual company parties and outings

We provide a monthly allowance of €750, exceeding Horeca CAO (BOL) guidelines, with full coverage of job‑related expenses.