Front Office Host

The Social Hub (B Corp™); Rotterdam; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Dynamic multinational company

Certified B Corp company

Growth opportunities

Employee discounts in Europe

Fun workplace and events

Job summary

The Social Hub in Rotterdam seeks a Front Office Host to greet guests warmly, manage check-ins, payments and kiosk navigation, and help guests enjoy a lively lobby atmosphere. You’ll share local tips, connect guests to events and experiences, and assist with activity bookings, all while maintaining a welcoming, energetic presence.

You should bring 1–3 years in hospitality, strong English/Dutch communication, a proactive mindset, and comfort with PMS/kiosks.

Qualifications

• 1–3 years of experience in hospitality or a guest-facing role.
• Energetic, welcoming vibe that makes guests feel at home.
• Strong ability to switch between tasks while keeping a smile.
• Proactive mindset and ability to turn small moments into memorable experiences.
• Comfortable with digital tools like PMS, kiosks or guest messaging apps.
• Clear English and Dutch communication.
• Team player who stays calm during peak times.

Responsibilities

• Welcome guests with warmth and set a great first impression.
• Assist with check-ins, payments and kiosk navigation.
• Keep the lobby tidy, inviting and energetic.
• Offer local recommendations and connect guests to events and experiences.
• Handle bookings for activities and restaurant experiences.
• Share guest insights and feedback with the team to improve stays.
• Collaborate with Housekeeping, F&B and Maintenance to run smoothly.
• Promote outlets and identify upsell opportunities.

Tools

PMS systems

Job description

Your Mission, Should You Choose to Accept It

As a Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special. Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve every stay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

What You’ll Have

• You have 1-3 years of experience in hospitality or a similar guest-facing role
• You bring an energetic, welcoming vibe that makes people feel at home
• You’re great at switching between tasks without losing your smile
• You have a proactive mindset and love turning small moments into memorable ones
• You’re comfortable with digital tools like PMS, kiosks or guest messaging apps
• You communicate clearly in English and Dutch
• You’re a team player who stays cool and confident during busy peaks

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations likeMovement on the Groundand theTSH Talent Foundationto create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture.

Your authenticity keeps our team diverse.

Come as you are.