Front Office Supervisor

The-Social-Hub; Rotterdam; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Discounts on properties

Growth opportunities

Dynamic multinational team

Events & employee perks

Job summary

The Social Hub Rotterdam is seeking a proactive Front Office Supervisor to lead daily front desk operations, welcome guests, and guide the team during shifts.

You’ll coach, motivate, handle requests, coordinate with housekeeping and F&B, manage bookings and payments, and look for upsell opportunities while maintaining a warm, inclusive vibe. Fluent in English and Dutch; 1–3 years of hospitality experience required.

Qualifications

• 1–3 years of experience in front office/supervisor roles.
• Fluent in English and Dutch; additional languages a plus.
• Comfortable with modern hotel systems and learning new tools.

Responsibilities

• Lead daily front desk operations and supervise the team during shifts.
• Coach and motivate Front Office Hosts in the moment.
• Welcome guests and handle requests to ensure memorable stays.
• Coordinate with Housekeeping, F&B, and other teams for smooth operations.
• Manage bookings, room availability, payments, and admin tasks.
• Identify upsell opportunities for rooms and local experiences.
• Share guest feedback to elevate service quality.
• Onboard new team members and foster a supportive vibe.

Skills

Leadership

People skills

Problem solving

Customer service

Team coaching

English/Dutch bilingual

Hotel systems

Tools

Hotel management systems

Job description

Your Mission, Should You Choose to Accept It

You’rethe heartbeat of our front desk and the go-to person for both guests and your team. In this role,you’llguide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support.You’llbring people together across departments and help create moments guests remember. Andwhile doing this,you’llgrow too: Thisis a place where your leadership and hospitality skills can really take off.

In Case YouDon’tKnow Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

WhatYou’llDo

• Lead daily front desk operations and guide the team during your shift
• Coach, support, and motivate Front Office Hosts in the moment
• Welcome guests, handle requests, and turn small moments into great stays
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth
• Manage bookings, room availability, payments, and other admin tasks
• Spot chances to upsell rooms, local experiences, and TSH outlets
• Share guest feedback and ideas to elevate our service
• Help onboard new team members and create a fun, supportive vibe

WhatYou’llHave

• You have 1-3 years of experience as a front office supervisor or a similar hospitality role
• You know the ins and outs of hospitality and are ready to take it to the next level.
• You bring confidence, warmth, and strong people skills
• You’re quick on your feet and great at solving problems in the moment
• You enjoy guiding others and lifting your team
• You’recomfortable with modern hotel systems and curious to learn new tools
• You’re fluent in English and Dutch; more languages are a big plus

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.