Front of House Trainee - Luxury Hotel Experience Internship

Waldorf Astoria Amsterdam; Amsterdam; On-site; EUR 6,700 - 10,000; Full time

Benefits offered by this job

GO Hilton discount program

50% discount on Food & Drink

Guerlain discounts

Cross training

Yearly departmental team outing

Hilton University e-learnings

Job summary

Waldorf Astoria Amsterdam invites applications for a Front of House Trainee role. You will welcome guests, assist with check-in/check-out, and respond to inquiries while promoting the hotel’s amenities and services.

As part of the internship, you will collaborate with multiple departments to ensure flawless service, maintain guest profiles, and contribute to a memorable guest experience in a luxury setting.

Qualifications

• Student currently studying a MBO or HBO education, preferably Hotelschool (internship must be part of current education).
• Internship: a minimum period of 6 months.

Responsibilities

• Greet guests professionally and handle check-in/check-out efficiently.
• Respond to guest inquiries and advise on hotel amenities and services.
• Maintain liaison with other hotel departments and uphold high levels of guest service.
• Identify sales opportunities to maximize room revenue and ensure politeness in all interactions.
• Record guest preferences and update profiles in the hotel system.

Education

MBO or HBO education (Hotelschool preferred)

Job description

Waldorf Astoria Amsterdam invites applications for a Front of House Trainee role. You will welcome guests, assist with check-in/check-out, and respond to inquiries while promoting the hotel’s amenities and services.

As part of the internship, you will collaborate with multiple departments to ensure flawless service, maintain guest profiles, and contribute to a memorable guest experience in a luxury setting.