Aspiring Front of House Trainee — Luxury Hotel, Amsterdam

Hotelprofessionals; Amsterdam; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

GO Hilton program

Food/Drink discounts

Hilton discounts

Cross training

Team outings

Hilton University e-learnings

Job summary

Waldorf Astoria Amsterdam is seeking a Front of House Trainee to provide a personalized stay experience, greeting guests, assisting with enquiries, and guiding guests through hotel amenities from arrival to departure.

The role requires current enrolment in an MBO/HBO program (ideally Hotelschool) with a minimum internship period of 6 months, and a strong customer-service mindset within a luxury hospitality environment.

Qualifications

• Student currently studying an MBO or HBO education, preferably Hotelschool (internship must be part of current education).
• Internship: a minimum period of 6 months.

Responsibilities

• Provide guests with a personalized stay experience, responding efficiently to inquiries and advising on hotel amenities.
• Check-in/out swiftly and accurately, while maintaining a high level of customer service.
• Coordinate with Front of House and other departments to ensure a seamless guest experience.
• Promote sales opportunities to maximize room revenue and adhere to credit policies.
• Maintain guest history and marketing data in the hotel systems and profiles.

Job description

Waldorf Astoria Amsterdam is seeking a Front of House Trainee to provide a personalized stay experience, greeting guests, assisting with enquiries, and guiding guests through hotel amenities from arrival to departure.

The role requires current enrolment in an MBO/HBO program (ideally Hotelschool) with a minimum internship period of 6 months, and a strong customer-service mindset within a luxury hospitality environment.